when we arrived for an earlier ferry, red funnel let us on it, at no extra cost. They used to make you wait for your ferry, even if the earlier one wasnt full or ask you to pay extra, Which was a...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Many thanks for your comments; sorry to disappoint you but we do still charge if you change to a sailing which is more expensive, on looking at your booking I can see that there was no price difference in your sailings.
Red Funnel
Efficiently loaded and on time. Only thing I hate is that you can smell food and chips in particular throughout the ship. Like travelling on a mobile chippy!
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your comments regarding the smell onboard. I have forwarded your comments onto the F&B Manager to investigate. We are currently refurbishing the Red Falcon and the ventilation systems will be addressed.
Red Funnel
Grateful for the Improved area for dog owners this time.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
I am glad to hear that you appreciate the change in our pet policy to allow animals into certain areas of our accommodation lounges and we hope to see you again soon.
Red Funnel
there was nowhere to sit down with my children in the lounge area, so both trips, we had to sit in the outside the dog area.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
I am sorry to hear that you where unable to find any seats inside during your recent journey. We are aware that during busy periods seating is at an optimum particularly if the weather is unpleasant, as a large percentage of our seating can be found on the outer decks. We are currently refurbishing the Red Falcon and this includes a change in our accommodation layout, so it will increase the indoor seating by 55%. We then hope to refurbish the other two vessels later this year and next year.
Red Funnel
Arrived at Southampton 'out of sequence'! Expected to be put to one side, instead got a wonderful, helpful and courteous " we can sort this out"! Can't praise the staff highly enough. As one who...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your lovely feedback and I am glad to hear that they managed to sort your booking out at Southampton so you could still catch your intended sailing. It is good to hear that the hard work the staff put in is appreciated and we look forward to seeing you again soon.
Red Funnel
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
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Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.