Expensive service but overall satisfactory level of customer experience
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your useful feedback. Our vehicle pricing is demand based which is very common in the travel and holiday industry. The rules ensure the price remains as low as possible on quiet off-peak sailings to encourage demand, whilst at busier times, the fare will increase in small increments as space on the ship becomes booked. It is therefore best to book online and as early as possible to get the lowest lead-in fares.
Red Funnel
Being stuck in the same room as barking and crying dogs does not make a pleasant way to spend your time, when the were confined to the upper deck at least then did not cause problems to the other...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your comments. Due to customer feedback regarding our pet areas we decided to change our pet policy. Two of the vessels do have indoor dedicated pet areas and due to space, the Red Osprey has a section in the accommodation lounge. We are hoping that this will be reviewed when she has her refurbishment.
Red Funnel
Overall, a very good service. Your main competitor could learn a lot from you, especially with regard to space on the car deck and general friendliness from the staff.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Many thanks for the positive feedback, it makes such a difference to hear the hard work the staff put in is appreciated.
Red Funnel
The whole ferry crew from the loaders to the cafe staff were excellent, nothing was to much trouble. We will definitely be using Red Funnel again, also I would take great pleasure in recommending you...
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Trusted Customer
12 years ago
Excellent
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you so much for your kind comments, I will pass them on to all staff concerned.
Red Funnel
Lots of smiley, helpful employees which made for a good journey.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the great feedback, it is nice to hear that the hard work our staff put in is appreciated, we hope to see you onboard again soon.
Red Funnel
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
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Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.