Arrived at Southampton 'out of sequence'! Expected to be put to one side, instead got a wonderful, helpful and courteous " we can sort this out"! Can't praise the staff highly enough. As one who...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your lovely feedback and I am glad to hear that they managed to sort your booking out at Southampton so you could still catch your intended sailing. It is good to hear that the hard work the staff put in is appreciated and we look forward to seeing you again soon.
Red Funnel
One our frequent day trips to see our parents. We rarely have any problems with Red Funnel and this trip was no different. Time keeping was excellent, boarding and disembarkation easy and well...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the feedback and I am glad that everything went well for your crossing and we look forward to seeing you again soon.
Red Funnel
Very good in deed staff were excellent everything ran smoothly even with fog?
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Many thanks for the great feedback, it is good to hear the hard work the staff put in is appreciated and we were able to met your expectations.
Red Funnel
A very pleasant experience , there was a delay due to fog but I was very well informed as to the delay in enough time. Will defiantly use red funnel again and recommend to others thank you.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your positive feedback, I am glad to hear that the fog did not disrupt your journey too much and that you will look to use us again in the future, we look forward to seeing you again.
Red Funnel
easy to upgrade our ticket, due to early arrival, at the gate
no waiting
Comfortable crossing
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks for the positive feedback, I am glad to hear we could accommodate you on an earlier sailing than booked. We hope that you will book again with us soon.
Red Funnel
I had trouble making my booking and was unable to get the discount offered on your jff20 deal. I was told to email you at this should be sorted. Nobody have even replied to my email.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your comment, after investigation I can see that we did receive an email from you but without any content, so it was not actioned. I have today refunded the 20% discount back to the account you made your booking with, you should be able to see this within the next 3-5 days.
Red Funnel
Trusted Customer
12 years ago
Very good reply to my concerns and problem and i feel it has been dealt with exceptionally thank you
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
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Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.