Purplebricks Reviews

This is such an amazing review and rating and something we truly appreciate. We're thrilled that Shakeel could get everything moving so quickly and we're glad we could give you the good news! If you ever need anything more, please do let us know. Many thanks.

Hi there. Thank you very much for taking the time to get in touch, we really do appreciate it. We've spoken with the team who were unable to locate a refund request on your account. In this case, we would like Customer Services to take a look into the matter for you. To allow them to do so, we kindly ask that you send an email to help@purplebricks.com containing as much detail as possible. The team will then reach out to you directly to help resolve the situation. Thank you again and take care.

Amazing! We're so happy for you, Michelle. Thank you very much for the positive rating and if there's ever anything more you need, please do let us know as we are here to assist. Have a lovely day.

We really appreciate you getting in touch, Ian and we are so sorry about the delay you experience, this certainly shouldn't have been the case and we do apologise for the disappointment that it has caused you. We will be ensuring your feedback surrounding this is looked into so we can improve the service we are offering moving forward, thank you and if you would like to discuss anything further, please don't hesitate to contact us.

This is exactly what we love to see and it's fantastic that you found navigating the website so easy and the team to be so friendly, polite and efficient. Thank you so much for sharing this positive feedback and if we can ever do more for you, please don't hesitate to get in touch.

Hi Lara, thanks for getting in touch. We're so sorry that there has been a breakdown in communication, this certainly isn't our usual level of service so we have asked our sales progressor to contact you as soon as possible so that this can be resolved moving forward. Thank you for bringing it to our attention and we hope that the service we are delivering can impress you moving forward. Thanks again and take care.

Thank you very much for getting in touch. We're incredibly sorry to hear that you have been left feeling this way and we do apologise for the disappointment it has caused you. We can see that you spoke with one of our agents yesterday and we hope that this has resolved everything and goes a long way towards improve the service you have been receiving moving forward. Thank you for bringing this to our attention to allow us to put things right. If we can ever do more or you experience any further issues, please don't hesitate to get in touch.

Hi Kevin, thank you very much for getting in touch. We're incredibly sorry to read about the issues you have experienced as it certainly isn't the high standards we strive for. We've taken a look into your account and can see that you have been in contact with our Account Manager who is working to get everything resolved for you as quickly and efficiently as possible. We do apologise that things haven't run smoothly for you however we hope we can turn this around moving forward. If you do want to discuss anything with us further, please don't hesitate to contact us. Many thanks.

Thank you very much for taking the time out of your day to get in touch. We're thrilled that we could make everything so simple as we know how much this helps. We really appreciate your positive feedback and should you ever need us again, please don't hesitate to reach out.

Fantastic, it's great to read how smoothly everything is running for you, Andrew and we will look forward to continuing to help you on this journey. Many thanks.