How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,045 reviews

Mr shaun wilson

4 hours ago

Date of purchase: 08/09/2024

Customer Support Team

Purplebricks

3 hours ago

This is exactly what we love to see and it's wonderful that we could help you out. Thank you so much for sharing this and if you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Trusted Customer

1 day ago

Date of purchase: 06/09/2024

Customer Support Team

Purplebricks

1 day ago

Amazing! We're very happy that we could deliver such a great service to you and we appreciate you taking the time to share this. Thank you so much for getting in touch and if we can ever do anything more for you again in the future, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Trusted Customer

2 days ago

Date of purchase: 06/09/2024

Customer Support Team

Purplebricks

1 day ago

Hi there. Thanks for reaching out to us, this certainly isn't the kind of rating we like to see so we'd like to look into what has gone wrong so we can put it right, would you mind reaching out to us here: https://www.purplebricks.co.uk/contact-us so we can provide some assistance. Many thanks.

See full customer review

Trusted Customer

2 days ago

Date of purchase: 06/09/2024

We never actually got to point of listing our house with PurpleBricks. After 5 1/2 weeks of absolutely nothing happening we gave up. The “local expert” was utterly useless, didn’t respond to any mess

...

Read all

Customer Support Team

Purplebricks

1 day ago

We are truly sorry to hear about your experience with us and it's disappointing to read about the problems with communication, this certainly isn't the high standard of service we strive for so we will be ensuring your comments are taken on board so we can take steps to improve. If you would like the opportuntity to discuss anything further, please do get in touch. Many thanks.

See full customer review

Trusted Customer

2 days ago

Date of purchase: 06/09/2024

Took a month to go from instruction to advertise. Repeat non replies, technical errors and finally a non-proofed draft. The app was also useless and regularly crashes or hangs. Shame because the gui i

...

Read all

Customer Support Team

Purplebricks

2 hours ago

This is disappointing to see and we'd like to put things right, we have passed this over to your account manager and have asked that they get in touch with you directly to help you out. We hope this helps but please do let us know if there's anything more we can do for you. Many thanks.

See full customer review

Trusted Customer

2 days ago

Date of purchase: 06/09/2024

Great experience, really professional and fast service. Much better than the conventional methods of property sale. Highly recommend.

Customer Support Team

Purplebricks

1 day ago

Music to our ears! We're so happy that we could deliver such a professional and quick service and we're glad you could see the benefits of using us. Thank you so much for getting in touch and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Miss Jennifer Rowland

2 days ago

Date of purchase: 06/09/2024

Customer Support Team

Purplebricks

1 day ago

Lovely! We always appreciate a fantastic rating like this and we are grateful for you taking the time to share this and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Trusted Customer

2 days ago

Date of purchase: 23/08/2024

Excellent service

Customer Support Team

Purplebricks

1 day ago

Exactly what we love to see! We're very happy that you found the service to be so excellent and we truly appreciate you taking the time to share this. Thank you and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Trusted Customer

3 days ago

Date of purchase: 05/09/2024

Agent from PurpleBricks provided an estimated value which was £20k above home report valuation. Photos taken for advert were poor quality and had to be retaken but agent didn’t proactively manage the

...

Read all

Customer Support Team

Purplebricks

2 hours ago

Thank you for getting in touch, we're so sorry to see that and we apologise for the disappointment caused by the valuation and the photos, could we please ask you to provide as much information as possible under the sales complaint section of the website here: https://www.purplebricks.co.uk/contact-us it will go through to the team who will investigate and can contact you about it from there. Many thanks.

See full customer review

Mr Robert Hayward

Frome

3 days ago

Date of purchase: 05/09/2024

What Mr Robert Hayward said about Purplebricks:

Duncan who I have been dealing with has been incredibly helpful going over and beyond his remit 🙏

Customer Support Team

Purplebricks

1 day ago

This really is fantastic to see and we're really happy that Duncan could go above and beyond to provide such a wonderful service. If we can ever do anything more for you again in the future, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Not received a review invite?

About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

Read all

0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom