Purplebricks Reviews

Hi there, thanks for taking the time to review us. We're extremely disappointed to hear about the level of service you received and that viewers had to come to you directly to make appointments/exchange keys. As you can imagine this isn't the level of service we strive for and we'd very much like for our team to look into this for you, if you'd like to escalate this, please could you provide the details of your experience to us via the following email? - help@purplebricks.com - A member of our team can then get this looked into a contact you directly to discuss this further. Thank you.

This is fantastic to hear as professional and personable service is exactly what we always strive to provide! We really appreciate the review and recommendation, thank you. If you ever need us again, please do let us know and we'll be more than happy to help. Take care and have a lovely day.

That's what we love to hear! Thank you very much for the positive review and if you have any questions or concerns, please do get in touch. Take care and have a lovely day.

Hi there. Thank you very much for taking the time to leave a review and making us aware of your experience. It's very disappointing to hear that you found the service lacking and less personable than when you used us before as we always strive to provide a helpful and communicative service. Rest assured that we will pass your feedback over to all of the relevant teams so that we can ensure this is improved upon going forward. If you would like to discuss your experience with us any further, please do reach out to our Customer Services team at help@purplebricks.com who will be more than happy to help. Take care and thank you again.

That's wonderful to hear, thank you very much! We always strive to provide a seamless experience so we're delighted to hear that's what you've received. Do let us know if we can ever do anything more for you and we'll be more than happy to help. Thank you again and we hope you have a fantastic rest of your day.

That's wonderful to hear, Alec! Thank you very much for the kind words, we really do appreciate them and your recommendation. If you ever need a hand again in the future, please don't hesitate to let us know. Take care and have a fantastic day.

Hi there, Ian. Thank you for taking the time to get in touch. It's very disappointing to hear that you've found the service you received to be slow. We do really appreciate the feedback and we will ensure that it is forwarded on to all of the appropriate teams. If you would like to discuss your experience further, we recommend that you reach out to our Post Sales team, available 9am-5:30pm, Monday to Friday on 0121 274 3021. Thank you again.

Hi there, Michael. We really appreciate you reaching out. It's disappointing to hear that the poor communication you received caused viewings to be missed. That's certainly not the quality of service we strive to provide and we will be passing this along to all of the relevant teams so that this does not happen again in the future. If you would like to discuss the matter with us further, please do reach out to our Customer Services team by sending an email containing as much detail as possible to help@purplebricks.com. Someone will then reach out to you directly in due course. Thank you.

Hi there. Thank you for taking the time to get in touch with your feedback. It's very disappointing to hear about the quality of service and lack of assistance you received as we always strive to be as communicative and helpful. We will ensure that this is passed over to all of the relevant teams so that we can work to improve on this going forward. We've spoken with the team who have advised us that you've now raised a complaint. Rest assured that someone from the complaints team will be in touch with you as soon as possible to help get this resolved for you. If we can do anything more for you, please do let us know. Thank you again.