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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Mr Chris Lamb

Wirral

1 year ago

Date of purchase: 19/03/2024

What Mr Chris Lamb said about Purplebricks:

Excellent service

I was originally going to sell this apartment but have now reverted to renting again. Talking to Carla lately & James earlier have been excellent. It made a change for someone to contact me, although...

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Customer Support Team

Purplebricks

1 year ago

What a wonderful review to read Chris! Thank you for your kind words, it's excellent to hear that although you've had issues with communication in the past, that we've been able to turn it around and provide you the great service you deserve! We do hope you continue to enjoy your journey with us and please reach out if there is ever anything we can help with! Have a lovely day.

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Mr Keith Clay

Crewe

1 year ago

Date of purchase: 19/03/2024

Customer Support Team

Purplebricks

1 year ago

Thanks so much for the awesome rating Keith, we really appreciate it!

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Mr Shahid Mahmood

High wycombe

1 year ago

Date of purchase: 18/03/2024

What Mr Shahid Mahmood said about Purplebricks:

Excellent service agent was very nice very professional

Customer Support Team

Purplebricks

1 year ago

Hi Shahid, thanks so much for the fantastic review. We're so pleased to hear that your agent provided a professional, friendly service for you recently and we do hope you continue to enjoy your journey with us!

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Trusted Customer

1 year ago

Date of purchase: 17/03/2024

Not good communication. Poor response to questions and requests. Very poor that you can’t have full descriptions of your property with dimensions room by room due to a limit in words you can have....

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Customer Support Team

Purplebricks

1 year ago

Thank you very much for getting in touch. We're very sorry to see this review, it's disappointing that you found the communication poor, however we would like to put things right so please don't hesitate to contact us on 0800 810 8008 where a member of our team can assist you further. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 11/03/2024

Excellent service at large .

customer service excellent. Staff is very helpful and polite and very good at communicating .

Customer Support Team

Purplebricks

1 year ago

Helpful and polite is always what we aim to be so seeing this has really made us smile. It's wonderful that we could communicate with you so well and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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Janice Goodfellow

East Lothian

1 year ago

Date of purchase: 26/02/2024

What Janice Goodfellow said about Purplebricks:

Great service

Great service we were kept up to date each step of the way

Customer Support Team

Purplebricks

1 year ago

This is exactly what we love to see and it's great that we could help you out throughout the entire process, if there's anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 14/03/2024

Great exposure

Outstanding so far, two viewings and offers within two days. The app is easy to use, convenient and provides flexibility .

Customer Support Team

Purplebricks

1 year ago

What a wonderful review and rating. We're over the moon to hear that we could deliver such an outstanding service to you and it's great that we could really help you out. Thank you very much for getting in touch and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 21/02/2024

Appauling Services . The worst experience totally different to previous

Absolutely terrible. I cant begin tobtwll you how bad and want to make a formal complaint please contacr me to discuss as thia experience wsd never like this on a previous sale. You agent disspaeared...

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Customer Support Team

Purplebricks

1 year ago

We're so sorry to see this review and it's upsetting to hear that you felt your experience with us was so poor, this is something that we would like to investigate so could we please ask that you send an email to help@purplebricks.com please? It will go through to our Customer Service Team who will acknowledge your email within 3 working days and a full investigation will then begin. Many thanks.

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Trusted Customer

1 year ago

Date of purchase: 13/03/2024

Nice relaxed professional experience

Very nice friendly advisor, helped us through the experience, which can be very daunting selling your house after living in it for over 40 years , would definitely recommend Purplebricks

Customer Support Team

Purplebricks

1 year ago

We're delighted that your experience with us has been a relaxed, professional experience with our friendly team. It's great that you felt so at ease selling your home with us, thank you so much for your wonderful feedback. Please do not hesitate to reach back out if there was anything else we can help you with. Many thanks, take care!

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Sathber Singh

Manchester

1 year ago

Date of purchase: 17/02/2024

What Sathber Singh said about Purplebricks:

Not a happy customer

They can't be contacted by the people buying my house for paper work & the people I'm buying the house from are struggling to get information .....very poor service I would not recommend you to any...

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Customer Support Team

Purplebricks

1 year ago

Thank you very much for getting in touch. It's really disappointing to hear this so we would like to put things right, therefore, we have raised this with our sales progressor and have asked that they contact you to resolve it as soon as possible. Thanks again for bringing this to our attention to allow us to put things right. Many thanks.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom