Hi Sarah, thank you for taking the time to provide us with some feedback based on your experience with us. We are really disappointed to hear of the issues you faced with your advert, pictures and that you felt these issues went unresolved. As you can imagine this certainly isn't the service we strive for and we'd like to discuss this further. We can see that you have submitted a formal complaint and our team will be in touch in due course to discuss this in more detail. Thanks again for the feedback, it's really valuable to us.