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Online Carpets Reviews

http://www.onlinecarpets.co.uk/

EXCEPTIONAL

Service

4.8

2,373

196

2,685

ratings over the past year

Displaying all 49,135 reviews

Trusted Customer

Feefo Verified

1 month ago

Highly recomend

Very happy great service

Trusted Customer

Feefo Verified

1 month ago

Brilliant service

Good service

Trusted Customer

Feefo Verified

1 month ago

Sent out wrong carpet damaged underlay did not send replacement underlay with the changed carpet for the correct size ordered

Customer Services

Online Carpets

1 month ago

Good afternoon, Thank you for taking the time to leave a review and for highlighting your concerns. We are sorry that your order did not go entirely as expected. From your order details, we can see that we have been in contact with you regarding this matter and that a replacement carpet was arranged to resolve the issue. We also note that the replacement did not include the full amount of underlay originally ordered, and we apologise for this shortfall. A member of our Customer Care Team will be in touch with you shortly to discuss this further and work with you towards a more positive outcome. Kind regards, Jenny Online Carpets

Laura Rogers

Feefo Verified

GBR

1 month ago

What Laura Rogers said about Online Carpets:

Outstanding service

⭐⭐⭐⭐⭐ Outstanding Customer Service! I couldn’t be happier with my experience with Online Carpets. From ordering samples through to placing my order, the whole process was straightforward and...

Kim Bouwer

Feefo Verified

GBR

1 month ago

What Kim Bouwer said about Online Carpets:

From start to finish i was kept informed throughout the process until after delivery

Trusted Customer

Feefo Verified

1 month ago

Great product

Very quick and well informed of delivery. Ive had a lot of products from online carpets. Highly recommend.

Kirsty Ashton

Feefo Verified

GBR

1 month ago

What Kirsty Ashton said about Online Carpets:

Lush dark grey carpet

Very quick delivery, super soft carpet, pile right size for bounce back, colour is amazing

Trusted Customer

Feefo Verified

1 month ago

All in all a positive shopping experience.

Service was excellent. Even when I changed my mind the night before delivery. Cancelled and refunded no problem. Ordered again and was delivered in good time. Within a week. Can't fault the service....

Charles Gardner

Feefo Verified

1 month ago

What Charles Gardner said about Online Carpets:

Brilliant

Trusted Customer

Feefo Verified

1 month ago

Happy with our new flooring

The website was easy to use. I did call customer service for an update on the delivery date, they were not so helpful and asked me to refer to the tracking provided, the tracking code however did not...