Good afternoon,
Thank you for taking the time to leave a review following your recent purchase. We're sorry to hear that you are disappointed with the carpet and that it did not meet your expectations.
According to our records, we cannot see any communication from you since the carpet was delivered. We take great care in our flooring products, all of which are thoroughly inspected before leaving our warehouse to ensure they arrive in excellent condition. If a carpet does not arrive in the condition it should, we are committed to resolving the issue as quickly as possible. We advise our customers to check their flooring before cutting or fitting. If the carpet is in its original state, we can arrange for a collection and replacement or provide a refund.
A member of our Customer Care Team will be reaching out to you shortly to address any issues you have experienced with the carpet and to work with you towards a more positive resolution. Thank you for your understanding.
Kind regards,
Jenny
Online Carpets
