Merchant Logo

Natural Instinct Reviews

Rated
Exceptional

We offer the no stress, no-mess way to feed raw! Feeding as nature intended, freeĀ from artificial additives.

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

213

12

5

1

3

234

ratings over the past year

Displaying all 1,742 reviews
ML
Mick Larkin
Llyn peninsular, NorthWales
2 years ago
Date of purchase: 15/04/2023
What Mick Larkin said about Natural Instinct:
Cracking service
Cracking service from ordering to delivery. I have used this service for more than two years and have never been let down. Website is very easy to navigate and order from. Thank you
Merchant Logo
Emma
Natural Instinct
2 years ago
Hi Mick, Thank you for the five-star review! We're thrilled to hear that you've been our customer for over two years and have never been let down. We take pride in providing a user-friendly website and a reliable delivery service, and it's great to hear that you find our website easy to navigate and order from. Thank you for your loyalty and for choosing us for your pet food needs. Kind Regards, Natural Instinct
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 15/04/2023
High quality dog food! My dogs love it. Fast delivery, wide variety and exceptional service. Glad to have found a trusted brand that I can continue to use for my dogs.
Merchant Logo
Emma
Natural Instinct
2 years ago
Hello, Thank you for the five-star review! We're thrilled to hear that you've found our dog food to be of high quality and that your dogs love it. We take pride in our wide variety of natural pet food and are delighted that we've been able to provide exceptional service and fast delivery for you. Thank you for choosing us as your trusted brand for your dog's food. Kind Regards, Natural Instinct
Product reviews

0
Share
SW
Sarah Williamson
2 years ago
Date of purchase: 14/04/2023
What Sarah Williamson said about Natural Instinct:
Highly recommended
Excellent all round, highly recommended. Quality product that our dogs love and a quick and easy ordering and delivery service.
Merchant Logo
Emma
Natural Instinct
2 years ago
Hi Sarah, Thank you for the five-star review! We're pleased to hear that you're happy with the quality of our products and that your dogs love it. Thank you for recommending us to others. Kind Regards, Natural Instinct
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 14/04/2023
Very good service
Ordering was very easy and came very quickly. Nice variety of flavours for puppies and adult dogs.
Merchant Logo
Emma
Natural Instinct
2 years ago
Hello, Thank you for taking the time to leave us a positive review! We're glad to hear that you found our ordering process easy and that your order arrived quickly. Kind Regards, Natural Instinct
0
Share
Trusted Customer
2 years ago
Date of purchase: 14/04/2023
Not arrived after a week
This is now a week & no delivery, usually much better than this
Merchant Logo
Emma
Natural Instinct
2 years ago
Hello, Thank you for bringing this to our attention. This is not the usual turnaround time we would expect for your Natural Instinct delivery, so we can only apologise for the inconvenience this may have caused you. We can see that our Customer Service team has spoken with you over email, and a replacement order was raised for you as the original parcel had gotten lost in transit. This is certainly not the level of service we aim to provide our customers, and we will provide this as feedback to our couriers to improve future deliveries. Kind Regards, Natural Instinct
0
Share
Trusted Customer
2 years ago
Date of purchase: 03/04/2023
Excellent customer service
As always great customer service.
Merchant Logo
Emma
Natural Instinct
2 years ago
Hello, Thank you for taking the time to leave us a positive review! We're glad to hear that you were impressed with the level of service you received. Kind Regards, Natural Instinct
0
Share
Trusted Customer
2 years ago
Date of purchase: 14/04/2023
Not handled with care!
Ordered food which was refused collection by the courier as it was damaged, then the replacement which came the following week arrived damaged. Not Natural Instincts fault but has happened several...

Read all
Product reviews

0
Share
VK
Vi Kay
2 years ago
Date of purchase: 30/03/2023
What Vi Kay said about Natural Instinct:
I have called for some help and advice and received most amazing professional support. Lady was very nice and gave me all information needed. Also, delivery was very quick and on time. All...

Read all
Merchant Logo
Emma
Natural Instinct
2 years ago
Hello, Thank you for taking the time to leave us a positive review! We're pleased to hear that our customer service team provided you with amazing professional support. We're delighted to hear that Lola is happy with our products, and we appreciate your business. Kind Regards, Natural Instinct
Product reviews

1
Share
Trusted Customer
2 years ago
Date of purchase: 14/04/2023
Easy ordering, fast delivery
Easy ordering and fast, free delivery
Merchant Logo
Emma
Natural Instinct
2 years ago
Hello, Thank you for the 5-star review! We're pleased to hear that you found our ordering system easy and that your delivery arrived in good time. Kind Regards, Natural Instinct
0
Share
Trusted Customer
2 years ago
Date of purchase: 14/04/2023
Uploaded media
I have been buying from Natural Instinct for some time now and their service is the best. Always very efficient and reliable.
Merchant Logo
Emma
Natural Instinct
2 years ago
Hello, Thank you for taking the time to leave us a positive review! We are so pleased to hear that you are happy with the level of service you have received. Kind Regards, Natural Instinct
0
Share
About Natural Instinct
We are a passionate team, dedicated to providing our customers and their furry friends with complete and balanced raw pet food and treats of the highest quality. As raw meat and vegetables retain the most natural nutritional goodness, a raw diet is perfect for providing all the essential proteins, fats and nutrients they need to function at their best.
Read all
Units 10 12, Trade City Frimley, Lyon Way, Frimley, Surrey, GU16 7AL, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Natural Instinct
We are a passionate team, dedicated to providing our customers and their furry friends with complete and balanced raw pet food and treats of the highest quality. As raw meat and vegetables retain the most natural nutritional goodness, a raw diet is perfect for providing all the essential proteins, fats and nutrients they need to function at their best.