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Natural Instinct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/natural-instinct | Feefo

Displaying all 1,663 reviews

Trusted Customer

13 hours ago

Date of purchase: 11/06/2025

Happy Healthy 😊

The staff are always happy and helpful when I need to place an order. Should I have any dietary questions I know I can call or email and get a prompt response

Product reviews

James Mitchell

Salisbury

1 day ago

Date of purchase: 09/06/2025

What James Mitchell said about Natural Instinct:

Products & Service is just plain brilliant !

Very easy service. Website is easy to use and re-order from. Delivery is VERY reliable and on time. All in all it just works !

Ellie

Natural Instinct

3 hours ago

Hi James, Thank you for such a brilliant review! We're so pleased to hear that you find our service easy to use and reliable, especially when it comes to reordering and delivery. It's great to know everything is working just as it should for you! We really appreciate your kind words and continued support. Kind Regards Ellie

Product reviews

ALISON WRIGHT

Heathfield

1 day ago

Date of purchase: 10/06/2025

What ALISON WRIGHT said about Natural Instinct:

A dog food I can trust

10 out of 10

Ellie

Natural Instinct

3 hours ago

Hi Alison, Thank you so much for your lovely review! We're thrilled to hear that you trust our dog food, that means the world to us. Knowing we're providing something you feel confident feeding your dog is exactly what we aim for. Thanks again for the 10 out of 10, we really appreciate your support! Kind Regards Ellie

Product reviews

Karen A

London

1 day ago

Date of purchase: 04/06/2025

What Karen A said about Natural Instinct:

Natural Instinct is excellent

Great customer service

Ellie

Natural Instinct

3 hours ago

Hi Karen, Thank you so much for the 5-star review! We're delighted to hear that you're pleased with both our customer service and our products. We really appreciate your support! Kind Regards Ellie

Product reviews

Caroline Friday

Kingswinford

1 day ago

Date of purchase: 10/06/2025

What Caroline Friday said about Natural Instinct:

Polite and Helpful

Polite and friendly customer service staff

Megan

Natural Instinct

18 hours ago

Hello Caroline, Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing polite, friendly, and helpful service. We truly appreciate your support and look forward to serving you again soon! Kind regards Megan

Product reviews

Mick Larkin

1 day ago

Date of purchase: 10/06/2025

Ellie

Natural Instinct

1 day ago

Hi there, Thank you so much for your 5-star review, we really appreciate it! If there’s anything we can assist you with, please don’t hesitate to get in touch.

Product reviews

Trusted Customer

3 days ago

Date of purchase: 09/06/2025

Good product, but....

Always good, I can never fault the product or Natural Instinct

Ellie

Natural Instinct

1 day ago

Hi There !, Thank you so much for your 5-star review! We're delighted to hear that you're enjoying the product, your feedback truly means a lot to us. We really appreciate your continued support.

Product reviews

Trusted Customer

3 days ago

Date of purchase: 08/06/2025

Ellie

Natural Instinct

2 days ago

Hello, Thank you so much for your 5-star review! It’s always lovely to receive such positive feedback. Kind Regards, Ellie

Product reviews

Marion coulson

Salisbury

3 days ago

Date of purchase: 31/05/2025

Ellie

Natural Instinct

2 days ago

Hi Marion, Thank you for taking the time to leave us a review. If there’s any feedback, you’d like to share that could help us earn that extra star, we’d love to hear it. And of course, if there’s anything else we can assist you with, please don’t hesitate to get in touch. Kind Regards, Ellie

Product reviews

Trusted Customer

3 days ago

Date of purchase: 01/06/2025

Ellie

Natural Instinct

2 days ago

Hello, Thank you so much for your 5-star review! We’re absolutely delighted to be meeting your expectations, and it truly means a lot to us. Thank you once again for your ongoing support, it’s greatly appreciated! Kind Regards, Ellie

Product reviews

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About Natural Instinct

We are a passionate team, dedicated to providing our customers and their furry friends with complete and balanced raw pet food and treats of the highest quality. As raw meat and vegetables retain the most natural nutritional goodness, a raw diet is perfect for providing all the essential proteins, fats and nutrients they need to function at their best.

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01276 608500

Units 10 12, Trade City Frimley, Lyon Way, Frimley, Surrey, GU16 7AL, United Kingdom

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Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

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Natural Instinct Reviews

Working Dog TurkeyMore reviews of this product (216)View product websiteAlthough a lot of bone this given alternatively with other flavours suites my Shelties well. I hope that this will not be removed from the WD choice given you have sent a survey.

Working Dog Chicken & TripeMore reviews of this product (169)View product websiteVery happy with this one , I alternate the flavours to ensure they have a varied diet

Working Dog Beef & ChickenMore reviews of this product (222)View product websiteMost of The Working dog range suites all my shelties and allows me to continue to feed raw .

Working Dog ChickenMore reviews of this product (328)View product websiteFor the most cost effective part of the range, the chicken option is a mainstay for my dogs who love it. Thankyou.

Working Dog TurkeyMore reviews of this product (216)View product websiteAll of the Working Dog range from Natural Instinct is great. Quality product, our dogs love it, they look great and are super healthy. Finally, NI have just moved away from Polystyrene Packaging,...Read all

Working Dog Chicken & SalmonMore reviews of this product (142)View product websiteA great product ! If a bit fishy stinky. My dogs don't mind, it disappears very quickly !

Natural SeniorMore reviews of this product (66)View product websiteThis senior food contains lots of good ingredients for my older dog, and she seems to thrive on it. I feel I can trust Natural Instinct and have used their food for many years.

Natural ChickenMore reviews of this product (196)View product website

Beef Pizzle SticksMore reviews of this product (1)View product websiteThese sticks are fabulous, it takes my dog ages to get through one and really works into their teeth, not like the commercial products that are gone in seconds, these are excellent, I wouldn't...Read all

Fish Skin CubesMore reviews of this product (5)View product websiteMy dog waits by the freezer for me to give her these with her breakfast, excellent for her teeth, another brilliant Natural Instinct product

Natural Chicken & LambMore reviews of this product (141)View product websiteExcellent, my dog loves it

Working Dog TurkeyMore reviews of this product (216)View product websiteExcellent, my dog loves it

Puppy ChickenMore reviews of this product (18)View product websiteOur new puppy loves the taste

Working Dog Beef & ChickenMore reviews of this product (222)View product websiteAll good. Looked ok and the boys ate it.

Working Dog Chicken & TripeMore reviews of this product (169)View product website

Working Dog ChickenMore reviews of this product (328)View product website

Working Dog Beef & ChickenMore reviews of this product (222)View product websiteAs usual the product is top class and my dog loves it. The only thing that I am a little concerned with is, when the weather is very warm which it has been and will be again is that the parcel sits...Read all

Working Dog Beef & ChickenMore reviews of this product (222)View product website

Working Dog TurkeyMore reviews of this product (216)View product website

Working Dog DuckMore reviews of this product (93)View product website

Puppy ChickenMore reviews of this product (18)View product websiteEasy to feed

Natural Tripe & TurkeyMore reviews of this product (105)View product websiteMy Welsh Terrier has been in this recipe for the last 4 1/2 years…. he loves it

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