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The UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops & Lockers.

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ratings over the past year

Hermes is no longer an active Feefo customer
Displaying all 12,778 reviews
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
Football practice.
Package arrived damaged, box buckled and items inside smashed. Goods not covered by their compensation rules. Didn't expect them to play football with the box. Very disappointed.
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Good
Generally good.
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
Would recommend the courier Sally in the North Tyne area
The courier who collect the parcel Sally was lovely very efficient and friendly
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
Still disappointed
The parcel drop off shop leaves the parcels on the customer side of the shop and they aren’t secure. The bar code scanning tool didn’t work on the last drop off either. No consisent collection tones...

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Trusted Customer
6 years ago
Date of purchase: 28/08/2018
Love Hermes 😃
Can’t fault it, you can’t get a better price anywhere.
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
helpful to every think that i ask
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Great customer service
The delivery man is great helpfull curtiouse and always a pleasure to see
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
efficient
Hermes have been most efficient at collecting my parcels and with the added bonus of a quick delivery also on one occasion tried to re-deliver up to 3 times. Well Done Hermes
TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Hermes:
Consistently consistent.
Consistently consistent. Good service.
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
A great all round service.
Great service, a great help having collection from my house as I am disabled. Nice to have a regular collection/delivery person. Feedback from parcels sent has always been positive for speed of...

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About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.
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Hermes Group, Capitol House, 1 Capitol Close, Morley, LEEDS, West Yorkshire, LS27 0WH, United Kingdom
Why trust Feefo reviews?

About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.