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The UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops & Lockers.

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ratings over the past year

Hermes is no longer an active Feefo customer
Displaying all 12,778 reviews
JC
jessica cullen
3 years ago
Date of purchase: 13/01/2022
What jessica cullen said about Hermes:
Reasonable
Hermes are reasonably priced and reasonably reliable. I cant complain too much. I use them for 95% of my ebay items, and they usually deliver about 85% on time. Had a few things go "missing", or...

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Trusted Customer
3 years ago
Date of purchase: 13/02/2022
Terrible experience, contact with a person is not possible at all. You cannot resolve an issue with a missing or misplaced parcel. They are not offering a good service in any shape or form. The...

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Trusted Customer
3 years ago
Date of purchase: 11/02/2022
Bad delivery driver
Used Hermes loads of times but this time my customer showed me photos of the 2 parcels I had sent. They had been thrown over the gate and were broken open and soaking wet due to heavy rain....

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Trusted Customer
3 years ago
Date of purchase: 15/01/2022
Disgraceful!
An absolute disgrace of a company. I had 4 lost parcels within the space of a few weeks. I had to jump through hoops to try and get refunds. Surprise surprise, months later - no refunds! I will...

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Trusted Customer
3 years ago
Date of purchase: 09/02/2022
Delivered the parcel on time
Trusted Customer
3 years ago
Date of purchase: 09/02/2022
Great service
I’ve had a few parcels lately picked up on time & delivered on time,excellent service
JS
Jan Saunders
Derby
3 years ago
Date of purchase: 09/02/2022
What Jan Saunders said about Hermes:
parcel overweight Invoice when parcel was weighed properly
Hermes needs a customer service centre. Rip off overweight Invoices sent no chance of debating it !
BD
Barry Driscoll
3 years ago
Date of purchase: 10/02/2022
What Barry Driscoll said about Hermes:
Quick and easy Parcel Delivery
A Simple Quick and easy Method For Sending Parcels
AJ
Andrew Jeanes
3 years ago
Date of purchase: 10/02/2022
What Andrew Jeanes said about Hermes:
unreliable
Unforgiving
Trusted Customer
3 years ago
Date of purchase: 28/01/2022
1 🌟 because 0 🌟 isn't an option.
Hermes have lost BOTH of the two most recent packages I have sent. One, important paperwork to the Police and the other goods worth £100 which I now have to wait 28 days to get refunded. Hermes...

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About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.
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Hermes Group, Capitol House, 1 Capitol Close, Morley, LEEDS, West Yorkshire, LS27 0WH, United Kingdom
Why trust Feefo reviews?

About Hermes
We’re Hermes, the parcel people. We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 630 million parcels a year with a mission to be the UK’s carrier of choice. The Hermes journey began in 1974 as Grattan Mail Order in Bradford. We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, print in-store devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles. We’re now the largest parcel delivery business in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retailers including Next, ASOS, John Lewis, M&S and Pretty Little Thing.