Most dinners were good the closing dinner was not good
Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that the tour met your expectations and that you found most of the dinners good.
We are sorry that the closing dinner did not meet the standard you had hoped for, particularly as it marked the end of your journey. We shall share your comments with our Operations Department so that the quality of the included meals may be reviewed carefully.
Thank you again for your feedback, and we would warmly welcome the opportunity to host you again in the future.
very knowledgable and experienced staff. customer oriented
Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the tour an excellent choice, and that you were so impressed by the knowledge, experience and customer focus of our staff. We are also pleased that you found the tour so well arranged, with a personalised level of service. We would warmly welcome the opportunity to host you again in the future.
Date of purchase: 13/09/2026
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Trusted Customer
Feefo Verified
18 days ago
A well planed trip and with great execution .
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Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the trip well planned and so capably executed, and that the unhurried pace allowed you to enjoy the beautiful scenery and views. We shall be sure to pass on your kind words to the on-the-road team, and we would warmly welcome the opportunity to host you again in the future.
Date of purchase: 13/09/2026
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Trusted Customer
Feefo Verified
19 days ago
Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share such an enthusiastic and detailed account of your tour. It is genuinely rewarding to learn that you found the experience incredibly amazing, and that your Travel Concierge's care for every member of the group and every detail of the journey made such a strong impression. We are also pleased that the beautiful places, the rich history and culture, and the delicious cuisine made each day so memorable, and that the hotels were so well located in settings that evoke the very best of Italy.
It is especially touching to hear that the group of eighteen became such good company that parting at the end felt like leaving friends behind. We would warmly welcome the opportunity to host you again in the future.
Date of purchase: 13/09/2026
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Roy Ford
Feefo Verified
USA
19 days ago
What Roy Ford said about Luxury Gold:
The bus and hotels were very good along with meals, and the guide was very good.
Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the coach, the hotels and the meals very good, and that your Travel Concierge made such a positive contribution to your journey. We are also pleased that the itinerary included the sites you had wished to see, and that you enjoyed such agreeable company among your fellow travellers. We would warmly welcome the opportunity to host you again in the future.
Our travel concierge, Nicola, was fantastic; she was on top of everything and met the needs of the group. The pick up service from the airport to the hotel was not as efficient as it should have...
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Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the itinerary very interesting, and that your Travel Concierge was so attentive and responsive to the needs of the group.
We are sorry that the transfer from the airport to your hotel was not as efficient as it should have been, and that the written meeting instructions you were given differed from those provided to the Coach Driver, leaving you waiting until you were able to contact the company. This is not the standard we aim to provide. We also note your wish for more tours led by Local Guides. We shall share your comments with our Operations Department so that the coordination of transfers and the extent of local guiding may be reviewed carefully.
Thank you again for your feedback, and we would warmly welcome the opportunity to host you again in the future.
Date of purchase: 19/09/2026
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Cathleen Slater
Feefo Verified
19 days ago
Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you for this excellent rating. We are pleased that it reflects a positive experience, and we appreciate you taking the time to leave your feedback.
Guide, accomodations, people met on the tour, Niagra Falls and the city of Niagra by the falls were excellent.
Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found most aspects of the trip excellent, and that your Travel Concierge, the accommodation, the fellow travellers you met, and the visit to Niagara Falls all made such a positive impression. We are also pleased that you enjoyed the trip so much that you wished it had been longer.
We appreciate your remark that a more thorough guided tour, comparable to the one provided in Quebec City, would have been welcome elsewhere, and we shall share this suggestion with our Operations Department so that the guiding provided at each destination may be considered carefully. We would warmly welcome the opportunity to host you again in the future.
I came down with a lot of health problems right before we were gonna leave within two weeks. I didn’t like the fact that we had to buy trip insurance within 14 days of booking which we booked in...
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Product reviews
Mantombi
Luxury Gold
9 days ago
Thank you for taking the time to share your feedback. We are sorry to learn that you experienced health difficulties shortly before your departure, and we appreciate how stressful this must have been at such a time. We also note your comments regarding the requirement to purchase travel insurance within fourteen days of booking, and your view that a longer window would have been more helpful. We understand your disappointment on this point.
We regret that the number of days spent at the château did not suit you, that you felt unable to leave the property to dine elsewhere, and that you found the food unsatisfactory. We shall share your observations with our Operations Department so that the length of stay at this property, the dining arrangements and the guidance given on travel insurance may be reviewed carefully.
We can confirm that we have received your email, and we hope that the resolution was to your satisfaction. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfactory experience in the future.
Date of purchase: 13/09/2026
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Matthew Schwartzseid
Feefo Verified
USA
19 days ago
What Matthew Schwartzseid said about Luxury Gold:
Very helpful but I would suggest they handle limo pickups instead of having us arrange it with a service you provide
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Mantombi
Luxury Gold
9 days ago
Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the itinerary so enjoyable, and that you considered the assistance you received very helpful.
We appreciate your suggestion that private car transfers be arranged directly on guests' behalf, rather than through a separate service, and your idea of a tasting at a high-end winery in Saint-Émilion or Bordeaux. Both are constructive observations, and we shall share them with our Operations Department so that they may be considered carefully.
Thank you again for your feedback, and we would warmly welcome the opportunity to host you again in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.