How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Luxury Gold Reviews | Customer Service Reviews for https://www.feefo.com/reviews/luxury-gold | Feefo

Trusted Customer

Feefo Verified

7 years ago

Our Tour director Nancy and driver Martin looked after us extremely well. Nancy was a very informative guide but great fun too. Thanks to her our group jelled very well together which helped make...

Product reviews

Date of purchase: 18/08/2018

0

JG

John Greenup

Feefo Verified

7 years ago

What John Greenup said about Luxury Gold:

Generally well organised and well run. Good accommodation and good food.

Date of purchase: 04/08/2018

0

FA

Frederick Axelberd

Feefo Verified

7 years ago

What Frederick Axelberd said about Luxury Gold:

Top Notch in all ways!

Met all expectations and then some.

Product reviews

Date of purchase: 21/08/2018

0

RM

Rosalie Mancino

Feefo Verified

Canadian Rockies

7 years ago

What Rosalie Mancino said about Luxury Gold:

Beautiful Canada

There were times we didn't feel like it was Luxury, eg. Bathroom facilities and lunch choices.

Product reviews

Date of purchase: 04/08/2018

0

BF

Bruce Furnell

Feefo Verified

Dubbo, NSW, Australia

7 years ago

What Bruce Furnell said about Luxury Gold:

Fantastic tour.

Our tour director Nancy and bus driver Owen were excellent, looking after our needs in a very professional manner. They were always jovial and both went out of their way to make the tour special....

Product reviews

Date of purchase: 28/07/2018

0

BO

Brian Okeeffe

Feefo Verified

Ashmore Australia

7 years ago

What Brian Okeeffe said about Luxury Gold:

For the additional cost of luxury gold the tour was on par with a standard Insight Vacations tour. We found that of the four Insight tours we have undertaken, we rate the tour concierge lower than...

May-Grace

Luxury Gold

7 years ago

Thank you for sharing your honest feedback. You have all the right to expect a very high level of service from us, as this is one of the top priorities of Luxury Gold. We deeply regret to hear that our Travelling Concierge was a disappointment to you. We are fully aware of the important role that our Travelling Concierges play in the success of any trip. That is why all of our representatives are carefully selected and have received thorough training to be able to manage our departures with the highest level of professionalism. It is for this reason that it surprises us to learn about your experience and we would like to assure you that our guests' well-being is our number one priority. As such, we have shared your concerns with our Operations Department so that your comments can be addressed with the Travelling Concierge directly to make sure that the necessary steps are taken to establish a better experience going forward. With this in mind, we hope you will afford us the chance to restore your full faith in our Luxury Gold guided holidays in the future.

Date of purchase: 04/08/2018

0

MZ

Michelle Zammit

Feefo Verified

Sydney

7 years ago

What Michelle Zammit said about Luxury Gold:

Amazing locations with picturesque views

I cannot express how wonderful our host Nancy & driver Owen were on this trip they both exceeded our expectations in more ways then one they are great representatives of your company I could only...

May-Grace

Luxury Gold

7 years ago

We are delighted to hear that the Majesty of the Rockies GoldLeaf guided vacation was such a success. No one knows how to create a better experience for our guests than our Travelling Concierges and Coach Drivers. So we are thrilled that both Nancy and Owen’s passion as well as professionalism shined throughout your trip and helped to create such a memorable vacation. We truly look forward to our next journey together soon.

Product reviews

Date of purchase: 28/07/2018

0

JD

James Deutsch

Feefo Verified

7 years ago

What James Deutsch said about Luxury Gold:

Customer service was always responsive and prompt.

Product reviews

Date of purchase: 21/07/2018

0

Trusted Customer

Feefo Verified

7 years ago

Customer service was just ok. Not great for luxury gold. After filling out the travelers info before our tour we learned that our tour guide never received any of the information. Why bother to do it...

Product reviews

May-Grace

Luxury Gold

7 years ago

Thank you for your constructive feedback regarding your recent Luxury Gold guided holiday. We are sorry to hear that there were a few aspects of the trip that didn’t seem to live up to your high standards, as well as our own. To begin with, we’d like to apologise for any confusion that occurred with the guests’ information, and can assure you that we are looking into this to see where the problem occurred. On top of that, we regret to hear that your first full day felt slightly overwhelming, especially given that our Product Development Department put considerable effort into creating the most smooth and seamless holidays. Our guests’ comfort has always been our top priority, and as such we will be reviewing the itinerary for this particular trip to ensure all of our guests’ full enjoyment in the future. Conversely, we are pleased to know that you felt the accommodation met the standards that Luxury Gold is recognised for. With this said, we hope that you were still able to take home plenty of lasting memories from your trip, and that you will give us the opportunity in the future to restore your full faith in Luxury Gold guided vacations.

Date of purchase: 28/07/2018

0

Trusted Customer

Feefo Verified

7 years ago

An amazing jourbet

Hotels were wonderful and, in most cases, very luxurious, the driver was great and I felt very safe with him and, of course, your coaches are top class with plenty of leg room.

Product reviews

Date of purchase: 04/08/2018

0

Luxury Gold Reviews

Majesty of the RockiesMore reviews of this product (231)View product websiteThe itinerary was probably the only way to get to the Rockies but it was very enjoyable despite the smokey haze from the many wild fires this year. This was a problem on the Okanagan Valley day as we...Read more

Classic South AmericaMore reviews of this product (30)View product websiteVery happy with all aspects of the tour,

Majesty of the RockiesMore reviews of this product (231)View product websiteThere were the best of the best. If they didn't have it, we didn't see it.

Majesty of the RockiesMore reviews of this product (231)View product websiteThe tour met all my expectations and I will recommend Luxury Gold to friends and interested parties.

Majesty of the Rockies GoldLeafMore reviews of this product (231)View product websiteSo many wonderful locations and the scenery was absolutely beautiful with lots of things to see and do from just going for a walk and taking in the area to adventurous activities helicopter flights...Read more

Timeless ScandinaviaMore reviews of this product (44)View product websiteIt was accurate and very descriptive.

Indulgence in Eastern CanadaMore reviews of this product (163)View product websiteWhile the itinerary was good in general, we did not feel like it was a cut above the regular Insights itinerary. The only difference we felt was in the hotel which were worthy of luxury gold. We did...Read more

Majesty Of The Rockies And Cruise Verandah StateroomMore reviews of this product (231)View product websiteThe itinerary was perfect encompassing everything wonderful that is Canada with magnificent scenery, wonderful places to stay and plenty of time to do "one's own thing".

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?