The total service was excellent! All 30 passengers on the bus came down with a upper respiratory infection -- suggest that all surfaces be cleaned daily with an anti-septic solution.
The driver did...
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Dale
Luxury Gold
8 years ago
We would like to reassure you that our coaches are cleaned daily to assist to prevent the spread of illness. However, we still regret to read that you were taken ill and sincerely hope that you are now feeling in much better health. That said, we are delighted to learn that you enjoyed the service and comfort of our touring experience from start to finish. Furthermore, we hope that you will join us again in the future to explore more spectacular destinations.
Product reviews
Date of purchase: 27/08/2017
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JO
Judith Okeefe
Feefo Verified
8 years ago
What Judith Okeefe said about Luxury Gold:
The dinners except for the Michelin-starred one were not very good. In Zurich we did not go to Linde Oberstrass as advertised and restaurant in St Moritz was not exactly "dining in style". The stop...
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Dale
Luxury Gold
8 years ago
We regret that on this rare occasion a change to your itinerary meant that your dining experience was not as you had anticipated. In such instances, where possible we will provide an alternative of a similar standard. However, we apologise for any inconvenience this may have caused. Likewise, if unforeseeable circumstances occur, our Tour Directors will always try to manage the tour to give you the best out of each destination. Nonetheless, we have forwarded all of your feedback to our Operations department to be reviewed and help to improve our future departures. That said, we remain delighted that your tour was filled with so many highlights, and we hope that you have left Switzerland with many wonderful memories.
Product reviews
Date of purchase: 27/08/2017
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Trusted Customer
Feefo Verified
8 years ago
I would recommend them and/or use them again. I was impressed with the hotels and the level of service we received there.
Product reviews
Date of purchase: 27/08/2017
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Trusted Customer
Feefo Verified
8 years ago
excellent tour guide (Carl); wonderful hotels, great excursions
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.