Luxury Gold Reviews

Thank you for taking the time to share your feedback, and for travelling with Luxury Gold. We are genuinely sorry to learn that your experience did not meet your expectations, particularly given your previous positive experiences with Insight Vacations. We regret that you felt the tour did not offer the level of value or luxury you anticipated. While the itinerary was designed to provide a balanced pace, we understand your disappointment that certain days, including time in Wellington and the final day, did not feel as enriching as expected. Your comments regarding having to arrange activities independently, as well as your observations about the hotels, are noted with concern. We are also sorry to hear that visits such as Waitomo Caves and Rotorua did not resonate with you. We appreciate your suggestions regarding alternative experiences, including geothermal attractions or the Hobbiton set, and we understand how important it is that destinations feel meaningful, particularly on a premium tour. Please be assured that your feedback is extremely valuable and will be shared with the relevant teams for review. Insights such as yours help us to assess our itineraries and inclusions more carefully and ensure they align with the expectations associated with a luxury travel experience. Once again, thank you for travelling with us and for being open about your experience. We truly regret your disappointment and appreciate you bringing these matters to our attention.

Thank you very much for taking the time to share your feedback and for travelling with us. We truly appreciate your considered comments. We are delighted to hear your kind words regarding the Travel Concierge and Coach Driver. It is wonderful to know that their knowledge, professionalism and care helped enhance your experience, and we will be sure to pass on your appreciation to them. We also acknowledge your observations regarding the amount of time spent travelling by coach and your suggestion for a greater focus on the excellent parks and museums available. Your feedback about the city highlights lacking diversity, as well as your comments on the dining experiences, are equally valued. These insights are important to us and will be shared with our operations and product teams as part of our ongoing efforts to refine and improve our itineraries. Thank you once again for choosing to travel with us and for providing such thoughtful feedback. We hope to have the opportunity to welcome you on another journey in the future.

Thank you very much for taking the time to share your feedback and for travelling with us. We truly appreciate your thoughtful and balanced comments. We are delighted to hear your praise for the Travel Concierge and Coach Driver. It is wonderful to know that their knowledge, professionalism and care made a positive difference to your experience, and we will be sure to pass on your kind words to them. We do, however, regret that aspects of the itinerary did not fully meet your expectations. We understand your concerns regarding the amount of time spent in transit and your wish for more time in parks, botanical gardens and museums. Your feedback about the focus on city highlight tours is also noted. In addition, we acknowledge your comments regarding the included meals and hotel standards. While we are pleased that you enjoyed the winery meals and the Māori feast, we are sorry that the remaining dining experiences and accommodation did not feel outstanding. Please be assured that your feedback will be shared with our product and operations teams for careful review, as it helps us to continually improve the overall experience we offer. Thank you once again for travelling with us and for sharing your honest impressions. We value your feedback and hope to have the opportunity to welcome you on another journey in the future.

Thank you for being our guest and travelling with Luxury Gold.

Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with the service and that your luggage was handled efficiently. It’s wonderful to know that you found the accommodation excellent. We appreciate your honest comments regarding the tours and will take your observations on board as we strive to enhance our guest experiences. Thank you again for choosing us, and we hope to welcome you back in the future.

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the best of South America, with first-class hotels, delicious meals, excellent locations, and top-notch transportation. We’re especially pleased that the Travel director went above and beyond to ensure everyone had a fantastic experience. Your kind words mean a great deal to us, and we look forward to welcoming you on another adventure soon.

Thank you for taking the time to share such detailed feedback. We are delighted to hear that your Travel Concierge made such a positive impression, providing exceptional service and enthusiasm throughout your journey. Your five-star rating for the Travel Concierge is truly appreciated. We are, however, sorry to learn of the challenges you faced as vegetarians, particularly at breakfast. Your suggestions for more substantial cooked vegetarian options are very helpful, and we will pass them along to our hotel partners, especially those in the Lux Gold category. We recognise that offering only salads does not meet the expectations of our vegetarian guests, and we appreciate you highlighting this area for improvement. We also acknowledge your concerns about the group size and the balance of the itinerary. We regret that adding extra guests affected the group dynamic and that the focus on cultural experiences may have limited your opportunity to visit other sites of interest. Your comments will be shared with our planning team to help us enhance future tours. Thank you again for your valuable insights. We hope to have the chance to welcome you back and provide an even better experience.

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent Insight trip did not meet your expectations, especially given your previous experiences with us. We regret that the included meals were disappointing and that the service was inconsistent. Your comments about the long wait, rushed lunch, and the wine selection have been noted and will be addressed with our Operations Department. We also apologise for the confusion regarding meeting times and for any inconvenience caused by the guide’s focus on the other group. We are pleased, however, that you found the airport transfer service and the hotels to be of a high standard, despite the disruption from renovations at the final hotel. Your feedback is invaluable in helping us improve, and we hope you will consider travelling with us again in future so we can provide you with the experience you expect and deserve.

Thank you for sharing your review. We're delighted to hear that your first trip to Japan was such a memorable experience and that you found the country beautiful, fascinating, and rich in architecture. It's wonderful to know the itinerary delivered so many great places and experiences, and that travelling in a small group made it even more enjoyable. Your kind words about the Travel Consierge mean a lot. Her knowledge, helpfulness, and warm personality truly embody the service we strive to provide. We'll make sure your praise is passed on. Thank you again for choosing to travel with us. We'd love to welcome you back when you're ready to explore more of Japan or another incredible destination.

Thank you for sharing your feedback. We're delighted to hear that the Travel Director provided excellent service and that his attentiveness and knowledge helped make your trip enjoyable. We'll ensure your kind words are passed on to him. We appreciate your comments regarding the voltage and plug configuration in Peru. You're absolutely right that the similarity to American-style connectors can be confusing, and using 220-volt outlets with certain appliances may cause damage. We'll review how we communicate this information in our pre-departure materials and on-tour briefings to ensure guests are fully aware and can plan accordingly. Thank you again for travelling with us and for highlighting both the positives and areas where we can improve. We hope to welcome you back soon for another memorable journey.