Luxury Gold Reviews

Thank you for your feedback. We’re thrilled you enjoyed the itinerary and found your Travel Concierge knowledgeable and professional. We can’t wait to welcome you back for your next adventure.

Thank you for your feedback and for highlighting the strengths of the itinerary and our general guides in Cambodia, Vietnam and Laos. We’re sorry to hear about your experience with some Local Specialists. Our team meticulously selects the on-the-road team based on their expertise, commitment to service and regional knowledge. While English may not be their first language, we train all our Local Specialists to communicate effectively. Your comments are noted and will help us continue improving consistency across all guides. We appreciate your feedback and hope to offer you an improved experience in the future.

Thank you so much for your wonderful review of your recent trip to India. We’re absolutely delighted to hear that you had such a brilliant experience with our team. It’s fantastic to know that the Travel Director made such a positive impression on you. We’ll be sure to pass on your kind words about his extensive knowledge of history and India. Our Travel Directortake great pride in sharing their expertise and passion for the country, and it’s lovely to hear that this enhanced your journey so significantly. We’re also pleased that our Coach Driver and helper contributed to making your trip so memorable. The entire team works hard to ensure our guests have an exceptional experience, and your feedback means a great deal to all of us. Thank you for recommending Travel Director and our services. We truly appreciate your confidence in us, and we hope to have the pleasure of welcoming you back to India in the future.

Thank you for your feedback. We are delighted to know that the tour largely met your expectations and that you found the experience very good overall. We regret, however, that the stay at the Agra ITC fell short, and we appreciate you bringing this to our attention. Your comments have been shared for careful review as we continue to refine the experience we offer.

Thank you so much for taking the time to share your wonderful feedback about your Indian tour experience. We’re absolutely delighted to hear that your journey was life-changing. That’s precisely what we hope to achieve for all our guests. It’s fantastic to know that our service, accommodation, transport, Travel Director, and Coach Driver all met your expectations. We take great pride in ensuring our guests feel safe and well looked after whilst experiencing the very best that India has to offer. We really appreciate your feedback regarding the water bottles. You’re quite right that we provide ample bottled water throughout the tour, and we’ll review our pre-departure information to ensure this is clearer for future travellers, so they’re not unnecessarily concerned about bringing their own. Your suggestion about incorporating more relaxed starts, free time, and shopping opportunities is incredibly valuable. We’re always looking to enhance our itineraries, and we’ll certainly take this on board as we continue to refine the tour experience to better balance guided activities with personal time. Thank you once again for choosing to travel with us, and for sharing such thoughtful feedback. We’re thrilled to have been part of your life-changing Indian adventure.

Thank you for your gracious feedback. It is wonderful to hear that your journey met such a high standard and that both the Coach Driver and Travel Concierge contributed so meaningfully to your experience. Your recognition of their efforts is truly appreciated, and we are delighted that the trip proved so enjoyable for you.

Thank you very much for taking the time to share your feedback and for travelling with us. We are delighted to hear about your positive experience. It is wonderful to know that the Travel Concierge was efficient, knowledgeable and generous in sharing her family history, which clearly added a personal and meaningful touch to your journey. We are also pleased to hear that the Coach Driver’s driving made you feel safe and comfortable while travelling around the North Island of New Zealand. Your kind words will be shared with both Travel Concierge and Coach Driver, as recognition of their professionalism and dedication. Thank you once again for choosing to travel with us, and we hope to have the pleasure of welcoming you on another journey in the future.

Thank you for taking the time to share your feedback and for travelling with us. We are sorry to learn that your experience did not meet your expectations, particularly in relation to the level of luxury you anticipated. We appreciate your honesty and understand how disappointing this must have been. We are, however, delighted to hear your kind words about the on The Road Team. It is encouraging to know that their professionalism, knowledge and care stood out and helped support you throughout the journey. We will certainly ensure your praise is shared with them. We regret that the hotels and included dinners did not meet an acceptable standard for you, and that the location of some hotels felt inconvenient. Your comments regarding certain excursions, including your experience at the glow worm caves, are also noted with concern, especially where this differed from what you expected. Please be assured that your feedback is taken seriously and will be shared with our Product and Operations Teams for review. While we are sorry to hear that you would not choose to travel with us again or recommend the experience, we do appreciate you taking the time to provide such detailed insight, as this helps us to better understand where improvements are needed. Thank you once again for travelling with us and for bringing these matters to our attention.

Thank you very much for your thoughtful review. We are delighted to hear that you enjoyed your tour and found the itinerary well-suited to your interests. While there are indeed a number of flights, we agree that this remains the most efficient way to experience the region's highlights. We are especially pleased that the Travel Director made such a positive impression and that the majority of Local Guides contributed to your enjoyment. Travelling in a small group is something we value highly, and we appreciate your comments on the group sizes and how this shaped your experience. It is great to know that the included meals were generous and that you didn’t need to pay for many extras. We do understand that altitude sickness can be challenging, and your observation about both the altitude and medication effects is a useful reminder for future travellers. Thank you again for your feedback, and we hope to welcome you on another adventure soon.

Thank you so much for your wonderful review. We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again.