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Johnstone's Paint Reviews | Customer Service Reviews for https://www.feefo.com/reviews/johnstones-paint | Feefo

Displaying all 428 reviews

Steve Ford

Gomersal

2 months ago

Date of purchase: 16/03/2025

What Steve Ford said about Johnstone's Paint:

Great quality

Great ,quick service and the paint is of good quality and a good size can to get s great idea how it is going to look on the wall

Emir

Johnstone's Paint

2 months ago

Thank you !! We're glad you’re happy with the service and the paint. Hope it looks fantastic on your wall, take care :)

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Trusted Customer

2 months ago

Date of purchase: 16/03/2025

A little slow

Paint took 6 days to arrive. As the customer has to pay the delivery charge I would expect a quicker timescale.

Emir

Johnstone's Paint

2 months ago

We appreciate your feedback and understand your frustration. We’re always working to improve delivery times and will take your comments on board. Thank you for sharing your experience!

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Guest

2 months ago

Date of purchase: 22/03/2025

What Guest said about Johnstone's Paint:

Great

Emir

Johnstone's Paint

2 months ago

Thank you for the review!

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Trusted Customer

2 months ago

Date of purchase: 15/03/2025

Colour match app

Waste of money

Emir

Johnstone's Paint

2 months ago

Sorry to hear you’re disappointed with the app. We appreciate your feedback and would love to understand what went wrong so we can improve. Let us know how we can help by reaching out to us at customerservices@johnstonespaint.com!

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Sam

Dorchester

2 months ago

Date of purchase: 20/03/2025

What Sam said about Johnstone's Paint:

Recommend

Good service, no complaints. Have already recommended to others.

Emir

Johnstone's Paint

2 months ago

Thank you so much for your recommendation !! We're delighted to hear of this :)

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Trusted Customer

2 months ago

Date of purchase: 18/03/2025

A pleasant surprise

Paint came promptly but it was impossible to discover online how many coats I would need to apply. It would be good to see images of the paint tin showing the instructions on your website. Also, I...

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Emir

Johnstone's Paint

2 months ago

Thank you for your feedback !! We’re glad your paint arrived quickly, but we understand the frustration of not finding clear instructions online, we’ll be sure to look into improving this. We also appreciate your note on stockist visibility—we’ll work on making that easier too. Thanks again for sharing your experience with us!

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Guest

2 months ago

Date of purchase: 10/03/2025

What Guest said about Johnstone's Paint:

Fab paint! Delivery time longer than stated on website.

The website promised shipping within 1-2 days. By the end of the day I ordered, DPD notified me that they were expecting the order. Based on that info, I scheduled my work. After a few days of no...

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Emir

Johnstone's Paint

2 months ago

Hi there, we’re really sorry for the delay and the inconvenience it caused you. We understand how frustrating it is when expectations aren’t met. We’ll look into this to improve our communication and make sure delays are clearly stated upfront. We truly appreciate your feedback and thank you for taking the time to let us know!

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Sarah

Walsall

2 months ago

Date of purchase: 17/03/2025

What Sarah said about Johnstone's Paint:

Great

Good service. Ordering was easy and a large choice of options. Delivery was fast .

Emir

Johnstone's Paint

2 months ago

Thank you for the kind words!

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Trusted Customer

2 months ago

Date of purchase: 17/03/2025

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Peter

Newcastle

3 months ago

Date of purchase: 16/03/2025

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About Johnstone's Paint

We are passionate about paint and providing you with paint solutions that will help you beautify your home. Our products have been at the forefront of the UK paint market since 1890, so we've had plenty of time to ensure that they provide unrivalled quality and dependability to help transform people's homes across the country. We have a long history as a global leader in the coating market as part of the PPG Industries portfolio of brands, and we are supported by some of the world's best paint developers and technicians.

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01313344999

27 Marnin Way, Edinburgh, Midlothian, EH12 9GD, United Kingdom