Service
4.3
/5

5

4

3

2

1

4,664

1,103

437

246

624

7,074

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Always great!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
It was easy.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Easy to search, quick to book, love the cancellation policy!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
No problems, once I had taken the trouble to learn a bit about the geography…
No problems, once I had taken the trouble to learn a bit about the geography of the area
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Great customer service.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Quick and Easy. Loved it
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Hotels.com is very responsive in correcting any errors that occur and do it timely and…
Hotels.com is very responsive in correcting any errors that occur and do it timely and without any issues.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Usually you get nice rooms but not the best ones. other than that good customer…
Usually you get nice rooms but not the best ones. other than that good customer care!!!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
The Milford Plaza is awful. The elevators are not in working order. I have stayed…
The Milford Plaza is awful. The elevators are not in working order. I have stayed there 3 times. I don't know why I keep going back. it will be the last time. I use Hotels.com at least once a month....

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Very easy to make reservations and excellent customer service if I've ever had to call.
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent