Service
4.3
/5

5

4

3

2

1

4,779

1,131

446

255

636

7,247

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
everything was okay
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Nice that you can quickly narrow down the search on the left of the page…
Nice that you can quickly narrow down the search on the left of the page without clicking "update" like you have to on Priceline.com. Lots of search criteria, which is nice. My only criticism is...

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Your customers service person was a great help. Very prompt and extremely courteous.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Great prices, reviews and selection.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Easy to use service and found what i needed quickly.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
ok
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Easy to use. Great Ipad app.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Loved be ability to search for and reserve directly from my phone
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Easy and fast way to get a room.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
great
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent