Service
4.3
/5

5

4

3

2

1

4,664

1,103

437

246

624

7,074

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
I have never had a problem booking with Hotels.com
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
The person with whom I dealt could barely communicate in English. I had a very…
The person with whom I dealt could barely communicate in English. I had a very difficult time and it took far longer than should have been necessary.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
I made a mistake and booked 3 nites instead of 2 and within 2-3 minutes of…
I made a mistake and booked 3 nites instead of 2 and within 2-3 minutes of letting them know they refunded the money! I will use them again and highly recommend. ~Ella~
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
They helped me so fast to find a hotel which is cheap and convenient to…
They helped me so fast to find a hotel which is cheap and convenient to reach. Thanks,
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
hotels.com web was easy to use!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
No complaints! I will keep using Hotels.com
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
I wanted Hotels.com to show the average cost per night while planning to stay including tax…
I wanted Hotels.com to show the average cost per night while planning to stay including tax and other fee.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
The variety of info on each place is excellent. Prices are lower than most sites…
The variety of info on each place is excellent. Prices are lower than most sites 70% of the time I use this site often.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
First time i have used Hotels.com and it was very easy. Nice Job
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Hotel is older condition but seems clean and the staff is friendly and helpful
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent