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Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

4,814

1,146

449

257

639

7,305

ratings over the past year

Displaying all 941,072 reviews

Trusted Customer

12 years ago

Date of purchase: 24/04/2013

The representative I spoke with from Hotels.com was very helpful. I couldn't get the hotel…

The representative I spoke with from Hotels.com was very helpful. I couldn't get the hotel I called for but he quickly resolved the problem. He asked what I was looking for in a hotel and found...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

very helpful service

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Easy to use and rates are great

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

The website is constantly changing. I liked the old website where I could search an…

The website is constantly changing. I liked the old website where I could search an address of a client and find the nearest hotel... now sometimes I can do that, sometimes I can't. I find it...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Site is easy to use. Love being able to compare hotels from many companies at…

Site is easy to use. Love being able to compare hotels from many companies at one site. This was my second time booking through hotels.com and will be using them again next time I need to book a...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Never used you before but did and quick and good prices

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

It is frustrating that the filter doesn't remain activated when you return to the search…

It is frustrating that the filter doesn't remain activated when you return to the search list after viewing a hotel from the list.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I booked a reservation in error on one reservation that was non-refunable non-cancellable. The agent went…

I booked a reservation in error on one reservation that was non-refunable non-cancellable. The agent went to bat for me and the hotel agreed as a courtesy to refund my money because I literally...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Quick and easy to check prices, also I look at the reviews as well

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I love hotels.com. I am a loyal customer and only book through Hotels.com

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About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

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972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States