Service
4.3
/5

5

4

3

2

1

4,629

1,094

436

243

620

7,022

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
awesome!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
very easy to use
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Great
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
I would have thought that you could get a better rate than if I went to…
I would have thought that you could get a better rate than if I went to the hotel direct. Rate is the same. I think that you are going to charge a $5 fee so rate is actually $5 dollars higher? Other...

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Nice website, reward nights are nice, prices are generally competitive, sometimes room descriptions don't match…
Nice website, reward nights are nice, prices are generally competitive, sometimes room descriptions don't match e.g. "King Deluxe Room" and the room details say two queens. I generally won't book...

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
thanks for promp attention
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Always seems to go smoothly.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Awesome experience!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Great and easy to use. I only book through Hotel.com
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Very user friendly booking process
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent