Service
4.3
/5

5

4

3

2

1

4,574

1,083

430

243

614

6,944

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
It is great not only to reserve the hotel but to see what kind of…
It is great not only to reserve the hotel but to see what kind of accomandations are offered especially whether breakfast is included and how far from the center of town.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Website is easy to use, rewards system makes sense, prices/info are clear.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
servise is the best when I call. excellent.....
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
As per previouis
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Good!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Used iPad app. I recently moved and changed country, therefore relevant currency. Impossible to change…
Used iPad app. I recently moved and changed country, therefore relevant currency. Impossible to change this on the app. Had trouble changing these settings on the website using IPad safari browser......

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Website is easy to use & people were very helpful when I did have to…
Website is easy to use & people were very helpful when I did have to make changes by phone
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Easy to use and lots of options.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Always great service. Thank you!
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Stop sending me emails I dislike your services
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent