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Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

4,629

1,094

436

243

620

7,022

ratings over the past year

Displaying all 941,072 reviews

Trusted Customer

12 years ago

Date of purchase: 24/04/2013

The customer service agent Leah was extremely knowledgeable, patient, and helpful. She helped me book…

The customer service agent Leah was extremely knowledgeable, patient, and helpful. She helped me book three different hotels in two different countries.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

The lady was very nice and helpful with making my reservation with the hotel, but…

The lady was very nice and helpful with making my reservation with the hotel, but I was told I would get and e-mail with my confirmation number. I did not get the e-mail, so I had to call the hotel...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Every time I call hotels.com, no matter what the reason, the person I speak with…

Every time I call hotels.com, no matter what the reason, the person I speak with is always very polite and most helpful. I just wished some of your personnel were easier to understand.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

The initital booking was OK--agent polite and wililng to help, but the multiple copies of…

The initital booking was OK--agent polite and wililng to help, but the multiple copies of the emails generated by your system refused to capture my preference request for 2 Queen beds. The first and...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

They usually help me as needed. When hotel's policy is violated, they have still refunded…

They usually help me as needed. When hotel's policy is violated, they have still refunded me because I was a gold member. I truly appreciated there willingness and help.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Good hotel web for check nice hotel!

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Great service, quick and easy

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I elected to be billed AT THE HOTEL upon check-in and yet my credit card was…

I elected to be billed AT THE HOTEL upon check-in and yet my credit card was charged. I emailed customer service and still no response. I am not happy.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Hotels.com is very easy to use and track reservations. Love the free nights that come…

Hotels.com is very easy to use and track reservations. Love the free nights that come with it too!

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average…

Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average to good, so nothing is lost price-wise by booking this way.

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About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

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972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States