Service
4.3
/5

5

4

3

2

1

4,574

1,083

430

243

614

6,944

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Very good and patient service
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Clean Room, Quiet and very nice I would stay there again
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
It is easy to find the good hotel. Because I can compare each hotel on…
It is easy to find the good hotel. Because I can compare each hotel on the map.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
The ease of use for booking at great prices keeps bringing me back.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Fast and efficient
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Everything was great
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Really easy to use the system. Made reservations, had to cancel then had to rebook.…
Really easy to use the system. Made reservations, had to cancel then had to rebook. Very easy to accomplish plus the rewards program is cool.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Great hotel! Going back tomorrow for three more days! Love the Hotels.com pricing and service. Very…
Great hotel! Going back tomorrow for three more days! Love the Hotels.com pricing and service. Very reliable.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Will have a better sense of things once I stay in the hotel.
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
I was not informed or it was not clear that my credit card would immediately be…
I was not informed or it was not clear that my credit card would immediately be charged for the full amount at the time of booking. I was also told I could cancel at any time up to the day of arrival...

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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent