I was not informed or it was not clear that my credit card would immediately be…
I was not informed or it was not clear that my credit card would immediately be charged for the full amount at the time of booking. I was also told I could cancel at any time up to the day of arrival...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent