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Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER
Rated
Excellent
Service
4.3
/5

5

4

3

2

1

4,299

1,015

405

231

583

6,533

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
12 years ago
Date of purchase: 24/04/2013
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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
I forgot to ask for non smoking and I called back... and they changed my reservation…
I forgot to ask for non smoking and I called back... and they changed my reservation quickly...no problem... That is Good.. I also forgot to give them my Hilton Frequent number...or whatever you...

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Website had technical issues on the last few bookings. Yesterday, I made a non-refundable hotel…
Website had technical issues on the last few bookings. Yesterday, I made a non-refundable hotel booking. The booking was made in duplicate. It took me about 20 minutes on the phone to get one of...

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
cheaper then Hotwire and more to choose from. thank you
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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
I have received no complaints from my clients regarding the facilities that I have booked for…
I have received no complaints from my clients regarding the facilities that I have booked for them. I love the convenience of the ability to pay for their expenses, which alleviates the hassle for...

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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Great service
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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
Very easy to switch hotels.... I would definitely recommend this site and look forward to…
Very easy to switch hotels.... I would definitely recommend this site and look forward to my next booking experience with them!
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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
redeeming the free nights is a joke. i have emailed customer service twice with no…
redeeming the free nights is a joke. i have emailed customer service twice with no reply to either email.
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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
The lady who assisted me was extremely helpful! I wish I could remember her name…
The lady who assisted me was extremely helpful! I wish I could remember her name but I cannot. She was very pleasent and extremly efficent in changing the 6 bookings for us
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Trusted Customer
12 years ago
Date of purchase: 24/04/2013
It would help to have easier access to clear directions to the hotels.
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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972-934-8400
5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent