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Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

4,263

1,001

399

228

575

6,466

ratings over the past year

Displaying all 941,072 reviews

Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I probably should look around more at competition but I'm so happy w/ hotels.com and the…

I probably should look around more at competition but I'm so happy w/ hotels.com and the free room (after 10) that I stick with them

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I was slightly confused as to when I would be charged for the transaction, but was…

I was slightly confused as to when I would be charged for the transaction, but was able to clarify it easily and got an excellent price.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I have never had any problems booking with hotels.com. I always book through you.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

It was good.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Consistently the lowest price option when looking to book a hotel. Website and Smartphone App.…

Consistently the lowest price option when looking to book a hotel. Website and Smartphone App. are both very user friendly.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I love the rewards program - makes me use Hotels.com every time. It is always quick…

I love the rewards program - makes me use Hotels.com every time. It is always quick and convenient when using Hotels.com to reserve hotel rooms.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Parking was bad. Didn't have elevator to get to skywalk. Sign were not clear. The…

Parking was bad. Didn't have elevator to get to skywalk. Sign were not clear. The had to carry bag down the stairs to get to lobby. Rooms were not clearly marked. Overall stay besides that...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I have used hotels.com frequently for several years and have always had a good experience. The…

I have used hotels.com frequently for several years and have always had a good experience. The one thing that would improve the service would be to have major public transportation shown on the hotel...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

The lady booked my hotel could not input my correct email address though i repeat…

The lady booked my hotel could not input my correct email address though i repeat word-by-word for 10 times.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

i called asking how was the quickest way to book 5 rooms and issue 5 separate…

i called asking how was the quickest way to book 5 rooms and issue 5 separate confirmations/charges even though only 1 credit card was being used. the other 4 people would need their own receipt to...

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About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

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972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States