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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,758

441

140

85

180

2,604

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
LP
lee Perkins
S65 4gx
1 year ago
Date of purchase: 26/10/2023
What lee Perkins said about Hotels.com UK:
Brilliant service
PS
Peter Stanley
1 year ago
Date of purchase: 25/10/2023
What Peter Stanley said about Hotels.com UK:
simple booking
Easy to book, info clear
GW
Graham Watson
1 year ago
Date of purchase: 26/10/2023
What Graham Watson said about Hotels.com UK:
Their website was easy to navigate and the map function helped a lot. The pricing was very fair on the properties.
Trusted Customer
1 year ago
Date of purchase: 24/10/2023
Excellent service
Excellent service wity an easy to use website which offered great choice
Trusted Customer
1 year ago
Date of purchase: 24/10/2023
Easy to book
Easy to book have used these before Request put in and confermation of special request acknowledged within 24 hrs .
Trusted Customer
1 year ago
Date of purchase: 24/10/2023
Really Good
it was excellent ... great choice of hotels ... plenty of description... my only problem was using a reward ... the booking said collect / redeem ... therefore i thought happy days ... but it was a...

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RM
Robert Main
Inverness
1 year ago
Date of purchase: 24/10/2023
What Robert Main said about Hotels.com UK:
I had a problem with the system as the box on the screen saying "confirming booking. This will take a few minutes" froze after I had entered my credit card details. The online automated chat was no...

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Trusted Customer
1 year ago
Date of purchase: 25/10/2023
Easy and efficient
As always, I found the Hotel.com app simple to use and did not lead me into purchasing thing I had no need for. It gave me the information I needed and did so efficiently.
Trusted Customer
1 year ago
Date of purchase: 25/10/2023
Great
Very easy to find the hotel I wanted and a very good price
Trusted Customer
1 year ago
Date of purchase: 25/10/2023
I have miltiple bookings
Hotels .com always have a great variety of hotels and locations. which give me the options to choose where I want to stay so I am already aware of what I am getting. Also great value and plenty of...

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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent