How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

Rated

Excellent

.

Service

4.3

/5

5

4

3

2

1

1,137

313

109

60

125

1,744

ratings over the past year

Displaying all 235,339 reviews

SK

Sharon Kennedy

1 year ago

Date of purchase: 19/06/2024

What Sharon Kennedy said about Hotels.com UK:

Easy and efficient to book

Easy to select the hotel I needed for the occasion, and to book the required room. Handy having the alternates and the option to cancel, as well as being able to add breakfast and dining options as...

Read all

0

See full customer review

LF

Leandro Ferla

1 year ago

Date of purchase: 19/06/2024

What Leandro Ferla said about Hotels.com UK:

Simple to use and fast

All necessary information was given

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 19/06/2024

easy to use and good value

easy to use and good value booking. No problems

0

See full customer review

DA

David

Lincoln

1 year ago

Date of purchase: 19/06/2024

What David said about Hotels.com UK:

Great site that’s easy to use

It’s generally very good but it’s frustrating they can’t recognise I have different email addresses for different reasons to travel

0

See full customer review

NB

Neil Booth

Barnsley

1 year ago

Date of purchase: 18/06/2024

What Neil Booth said about Hotels.com UK:

My latest booking was using my Reward night earned after 10 nights of stays

Quick and easy booking .

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 01/06/2024

Couldn't make a booking using Tesco Clubcard Reward Voucher. Twice talked to customer service, and spent in total 2-3 hours trying to figure out what the problem was. When logging in via the app on...

Read all

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 18/06/2024

Quite easy to understand.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 23/05/2024

Easy to book

It was easy to book but some of the descriptions are confusing e.g. is a private bathroom ensuite? I would book with them again and recommend them. Like their reward scheme and that they take Tesco...

Read all

0

See full customer review

BE

Barny Frankkie EDOHASIM

1 year ago

Date of purchase: 02/06/2024

What Barny Frankkie EDOHASIM said about Hotels.com UK:

User friendly

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 18/06/2024

Very good at what they do

Very professional and customer friendly

0

See full customer review

Not received a review invite?

About Hotels.com UK

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

+44 (0) 203 194 5343

407 St John St, London, Greater London, EC1V4EX, United Kingdom