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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,063

290

99

53

114

1,619

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
1 year ago
Date of purchase: 19/06/2024
Good service
DC
David Crafter
London
1 year ago
Date of purchase: 19/06/2024
What David Crafter said about Hotels.com UK:
Booking Nusa Dua
MAde booking quite easy
Trusted Customer
1 year ago
Date of purchase: 19/06/2024
The booking process was straightforward. Website was easy to navigate.
MW
Margaret White
1 year ago
Date of purchase: 19/06/2024
What Margaret White said about Hotels.com UK:
Web site is well laid out easy to follow and the information about the hotels is well presented.
Trusted Customer
1 year ago
Date of purchase: 16/06/2024
Deceptive and misleading pricing
All fees were not up front. Extra taxes and conversions made this almost 50% more expensive.
Trusted Customer
1 year ago
Date of purchase: 19/06/2024
A great way to book a reliable hotel.
The booking process was straightforward from beginning to end. All the information I needed to make my selection was clearly presented. I had confidence in Hotels.com to fulfill their promise.
Trusted Customer
1 year ago
Date of purchase: 19/06/2024
Booking quite easy
Booking was fairly easy, could have done with a couple more filters
Trusted Customer
1 year ago
Date of purchase: 19/06/2024
Adequate but slow
TL
Tony Lakin
1 year ago
Date of purchase: 19/06/2024
What Tony Lakin said about Hotels.com UK:
Easy to use and at a great price.
A great service, easy to use and plenty of choice. Having carried out research, they couldn't be beaten on price. Being a member, I got additional savings also.
Trusted Customer
1 year ago
Date of purchase: 19/06/2024
Cannot contact Hotels.com
Booking experience and price all fine. However, I have a query and can find no way of contacting Hotels.com Virtual Agent is no useless
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent