How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

Rated

Excellent

.

Service

4.3

/5

5

4

3

2

1

1,358

369

123

68

145

2,063

ratings over the past year

Displaying all 235,339 reviews

Trusted Customer

11 years ago

Date of purchase: 12/11/2013

why

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 12/11/2013

was easy to do

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 13/11/2013

The entire browsing, selection and booking process was trouble-free. This is just as it should…

The entire browsing, selection and booking process was trouble-free. This is just as it should be but often isn't with many websites.

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 13/11/2013

Good. I like the fact that there is only one page to print unlike some…

Good. I like the fact that there is only one page to print unlike some that have screeds of stuff to be printed.

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 13/11/2013

Good yeah

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 12/11/2013

Lots of choice, good prices and Welcome Rewards as well

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 12/11/2013

The booking was easy and we felt very confident that all our wishes would be…

The booking was easy and we felt very confident that all our wishes would be met for our stay . Very prompt CONFIRMATION of our booking thank you , best regards Geoff Davies

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 13/11/2013

Great value , very easy to search for a specific hotel Great rewards programme

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 13/11/2013

.......

0

See full customer review

Trusted Customer

11 years ago

Date of purchase: 13/11/2013

it was quick and easy to use no hassle

0

See full customer review

Not received a review invite?

About Hotels.com UK

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

+44 (0) 203 194 5343

407 St John St, London, Greater London, EC1V4EX, United Kingdom