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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,383

375

126

69

148

2,101

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
11 years ago
Date of purchase: 13/11/2013
Quick easy to use website
Trusted Customer
11 years ago
Date of purchase: 12/11/2013
My booking experience was gd. I always go through hotel.com. You guys ROCK!
Trusted Customer
11 years ago
Date of purchase: 13/11/2013
Quick, simple and easy to use.
Trusted Customer
11 years ago
Date of purchase: 12/11/2013
Prompt e-mail to confirm booking which was so easy. Also e-mailed places of interest and…
Prompt e-mail to confirm booking which was so easy. Also e-mailed places of interest and places to eat in the area where we booked the hotel and this was really appreciated and it seems you have gone...

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Trusted Customer
11 years ago
A very easy transaction.
Trusted Customer
11 years ago
Date of purchase: 12/11/2013
Easy to use helpful information good value trusted site
Trusted Customer
11 years ago
Date of purchase: 12/11/2013
Website software not at all smooth to use feels very disjointed and when going from…
Website software not at all smooth to use feels very disjointed and when going from one link to another doesn't always open properly. Had to leave site and go in again to complete transaction. Only...

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Trusted Customer
11 years ago
Date of purchase: 12/11/2013
Have been using your service for quite a while now and it has always been…
Have been using your service for quite a while now and it has always been good.I had a bit of confusion with the rewards of this and other bookings made on the same night and your customer service...

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Trusted Customer
11 years ago
Date of purchase: 12/11/2013
Great price, thank you
Trusted Customer
11 years ago
Date of purchase: 13/11/2013
Booking was easy showing good quality hotels
Trusted Customer
11 years ago
Date of purchase: 13/11/2013
Decent price and website easy to use
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent