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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

910

249

85

49

95

1,388

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
JF
Jill Finnegan
9 months ago
Date of purchase: 28/10/2024
What Jill Finnegan said about Hotels.com UK:
Very easy process
Easy to find suitable accommodation
NB
Nigel Baker
9 months ago
Date of purchase: 28/10/2024
What Nigel Baker said about Hotels.com UK:
Good value... Great choice
very easy... lots of choice. We like the rewards . The website makes it clear what the facilities are.
Trusted Customer
9 months ago
Date of purchase: 28/10/2024
Easy to book
Hotel l picked not great service room not available till 18.00 hrs also meal not great 🥴
Trusted Customer
9 months ago
Date of purchase: 28/10/2024
Beware if using tesco vouchers - hotel.com scam people
Paid with tesco vouchets for one booking for my family but webite did not state that i was using too much vouchers as they didnt include second room. Paid £80 more than needed
Trusted Customer
9 months ago
Date of purchase: 28/10/2024
Easy to find hotel to suit needs
Brilliant so much choice and very reasonable prices
SL
Stephen Lockhart
9 months ago
Date of purchase: 28/10/2024
What Stephen Lockhart said about Hotels.com UK:
Simple booking
Trusted Customer
9 months ago
Date of purchase: 27/10/2024
It was easy to book through the app or online. However neither would recognise/accept the discount code I had through my 'Blue Light' card. I therefore cancelled my booking and rebooked with a...

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Trusted Customer
9 months ago
Date of purchase: 27/10/2024
Clear, easy to use app. Easy tocomparehotels and rates.
Clear, easy to use. Good prices, easy to compare.
HE
Henrietta
BURRY PORT
9 months ago
Date of purchase: 26/10/2024
What Henrietta said about Hotels.com UK:
Easy to book
Really good service so far, easy to use website, good choice, pricing competitive.
LL
LEN LISTER
LLANTWIT MAJOR
10 months ago
Date of purchase: 27/10/2024
What LEN LISTER said about Hotels.com UK:
EXCELLENT/ I HAD REASON TO CANCEL MY FIRST RESERVATION AS I HAD BOOKED THE WRONG HOTEL, AND COULD NOT DO IT ON LINE. BUT IT WAS CANCELLED WITHIN 2 DAYS AND CONFIRMED BY EMAIL. I HAVE NOW REBOOKED...

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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent