How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hiscox Insurance Reviews

http://www.hiscox.co.uk

EXCEPTIONAL

Service

4.8

168

191

ratings over the past year

Displaying all 3,905 reviews

Trusted Customer

Feefo Verified

14 years ago

the web site was easy to use and the insurance offered was just what I…

the web site was easy to use and the insurance offered was just what I wanted. It was easy to purchase and my documents were there quickly. A good experience.

Trusted Customer

Feefo Verified

14 years ago

good

Trusted Customer

Feefo Verified

14 years ago

Very quick and efficient. Good customer experience.

Trusted Customer

Feefo Verified

14 years ago

Nice online form. Used to generate quotes. Went around other sites, who couldn't compare as…

Nice online form. Used to generate quotes. Went around other sites, who couldn't compare as much, and found Hiscox to be my final choice. Prices are cheap. Received calls about my inability to follow...

Trusted Customer

Feefo Verified

14 years ago

Website is clear & concise. Easy to navigate and acheive we set out to do.…

Website is clear & concise. Easy to navigate and acheive we set out to do. Net result, two policies with Hiscox! No other company I have used offers a product range like Hiscox, nor a site that...

Trusted Customer

Feefo Verified

14 years ago

In short...Hiscox = Muppets. I phoned to take a policy out having just got home…

In short...Hiscox = Muppets. I phoned to take a policy out having just got home from work, it was close to five o'clock, so at the end (of what turned out to be wasting my time) collecting all my...

Hiscox Insurance

14 years ago

Thank you for considering Hiscox for your business insurance, and for leaving your feedback. I have read your comments, contacted our Operations team and taken the time to understand the details of your experience. I can understand your frustration, and am disappointed that we have not met your expectations. We genuinely do listen to, and act upon, such feedback, and I hope that we have the opportunity in the future to demonstrate our product and service in a more positive light. Annabel Venner Marketing Director

Trusted Customer

14 years ago

I was amazed and quick,simple and efficient the process was.

Trusted Customer

Feefo Verified

14 years ago

Very Good

Trusted Customer

Feefo Verified

14 years ago

Quite impessed but the only real test for an insurer is when you have to…

Quite impessed but the only real test for an insurer is when you have to make a claim

Trusted Customer

Feefo Verified

14 years ago

Very quick and easy to use

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo