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Hedges Direct Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 29,109 reviews

Trusted Customer

12 years ago

Fabulously informative website, all written in a friendly efficient way. Really helpful individuals on phone…

Fabulously informative website, all written in a friendly efficient way. Really helpful individuals on phone too when I rang for advice (I'm a complete novice). They really seem to care and don't...

Product reviews

Date of purchase: 07/04/2014

Trusted Customer

12 years ago

EXCELLENT SERVICE

Product reviews

Date of purchase: 06/04/2014

Trusted Customer

12 years ago

So easy on line.

Product reviews

Date of purchase: 31/03/2014

Trusted Customer

12 years ago

Prompt and well packaged

Hedges Direct Ltd

12 years ago

Thank you for your feedback. Japanese Holly does tend to form a good bushy hedge and I am surprised to hear that the plants you have been sent are not bushy now. If you would like to send a photograph of the plants to helpdesk@hedgesdirect.co.uk we will of course look into this for you. Kind regards, Kate James - Hedges Direct Service Team

Product reviews

Date of purchase: 03/04/2014

Trusted Customer

12 years ago

My initial enquiry was answered within hours and was both helpful and knowledgeable. A telephone…

My initial enquiry was answered within hours and was both helpful and knowledgeable. A telephone call the next day gave me further information. I was very impressed with the service offered - and...

Product reviews

Date of purchase: 07/04/2014

Trusted Customer

12 years ago

Fast, efficient and well packaged products.

Product reviews

Date of purchase: 05/04/2014

Trusted Customer

12 years ago

Very happy with the service

Date of purchase: 30/03/2014

Trusted Customer

12 years ago

The after sales services has been very poor indeed. I will never order from them…

The after sales services has been very poor indeed. I will never order from them again. Last Thursday I answered their email and asked for the name of their managing director. I have had no response.

Trusted Customer

12 years ago

I have used four other companies in the past three months. I have bought a variety of hedging plants and trees - we have a large garden. With the exception of Hedges Direct, all the gardening companies have provided good service and excellent after service. None of the other companies sent "faulty" goods. Let alone a plant that was clearly split. Or ones that carried vine weevil! That tells you my opinion of Hedges Direct.

Hedges Direct Ltd

12 years ago

Thank you for your feedback. I have looked into this for you and can see your email which was passed on to our horticultural director. I am very sorry that we have yet to come back to you. I am going to chase him now for a resolution and will get back to you just as soon as I can. In the meantime our Managing Director is Paul Shipley and he can be contacted on our main line or via paul.shipley@hedgesdirect.co.uk We will be back in touch shortly. Kind regards, Kate James - Hedges Direct Service Team

Product reviews

Date of purchase: 06/04/2014

Trusted Customer

12 years ago

Easy to find and order products, no problems at all.

Product reviews

Date of purchase: 24/03/2014

Trusted Customer

12 years ago

Delivery slightly vague. Well packaged

Product reviews

Date of purchase: 06/04/2014

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Hedges Direct Ltd Reviews

Bargain Bundle - Mixed Hedging 40-90cm - Pack of 100More reviews of this product (84)View product websiteGood healthy plants, only been in 2 weeks but seem to be doing fine.

RootGrow (360g)More reviews of this product (3,989)View product websiteA quality product with good instructions, easy to mix and apply, all made good sense!

Hawthorn 120/150cm bare rootMore reviews of this product (2,165)View product website

Lonicera nitida 30/45cm bare rootMore reviews of this product (375)View product websitevery healthy plants , strong and sturdy. Now I have to plant them!

Japanese Holly 40/60cm 5L potMore reviews of this product (169)View product websitei was expecting a compact, bushy plant but received plants with 4 or 5 long branches

Box 80/100cm Root ballMore reviews of this product (1,043)View product website

Franchet's Cotoneaster 60/90cm 2L potMore reviews of this product (224)View product websiteAll 40 plants arrived quickly and in excellent condition.

Red Escallonia 20/40cm 2L potMore reviews of this product (208)View product websitePlants delivered as described.

Spotted Laurel 40/60cm 2L potMore reviews of this product (100)View product website

Dog Rose (Rosa Canina) 80/100cm in 2 litre potsMore reviews of this product (4)View product website

Golden Leylandii 90/120cm 5L potMore reviews of this product (175)View product websiteThis arrived spilt from mid way to almost root. It was tied together with blue bindatwine. I immediately emailed and the next day even emailed a photo, but have received no comment. This is totally...Read more

Wintergreen Barberry 40/60 5L potMore reviews of this product (118)View product website

Green Bamboo 150/200cm 10L potMore reviews of this product (23)View product website

Westland Bonemeal Root Builder 1.5k packMore reviews of this product (1,421)View product website

Rabbit Guards (60cm X 38mm)More reviews of this product (238)View product website

Cherry Laurel 60/90cm 2L potMore reviews of this product (2,216)View product websiteBoth plants had clear vine weevil damage. One plant had a weevil on it. I immediately emailed and the next day emailed photographs. The response I have had has been unhelpful to say the least. I am...Read more

RootGrow (1kg)More reviews of this product (3,989)View product websiteOK to use but didn't cover quite as well as I hoped so had to water it down towards the end, as for its effectiveness - only time will tell.

English Yew 40/60cm bare rootMore reviews of this product (1,634)View product websiteFantastic quality

Westland Bonemeal Root Builder 1.5k packMore reviews of this product (1,421)View product websiteGood

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