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Headwater Reviews

Displaying all 1,503 reviews

Trusted Customer

Feefo Verified

2 years ago

Excellent service.

My enquiries, which were not particularly straightforward, were handled promptly and expertly.

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you very much for your 5* review Stephanie

MICHAEL MEADE

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5* review it is much appreciated. Stephanie

SEAN

Feefo Verified

Macclesfield

2 years ago

What SEAN said about Headwater:

Attention to detail

Good standard of holidays but you are able to adapt some the travel options to suit individuals. Your staff then sort out those flights & transfers before putting together the complete package. Thank...

Steph

Headwater

2 years ago

Thank you for your 5* review. I am so pleased we have been able to tailor a holiday to suit your requirements! Have a wonderful holiday when the time arrives.

CATRIONA MCDONNELL

Feefo Verified

Thames Ditton

2 years ago

What CATRIONA MCDONNELL said about Headwater:

Great service

Great service, efficient and friendly

Steph

Headwater

2 years ago

Thank you so much for your lovely comments. Fio is a new member to our team so will be thrilled to read this :-) You have booked a wonderful trip which I am sure you will enjoy when the time arrives! Stephanie

ALISON BURNLEY

Feefo Verified

2 years ago

What ALISON BURNLEY said about Headwater:

Kate was practical and very helpful. my only observation is that i could hear the other woman taking another booking on the phone at the same volume as Kate. this was very off-putting as an initial...

Steph

Headwater

2 years ago

Thank you for your comments and your 5* review. At this time of the year our contact centre is very busy and we do find the noise levels increase. I am sorry you found this off putting. We are constantly looking to improve our technology so I will mention to our IT department about the headsets and make sure the settings are correct for Kate. Stephanie

Trusted Customer

Feefo Verified

2 years ago

A friendly and flexible company

Megan was excellent: knowledgable, empathetic, friendly and nothing was too much trouble.

Steph

Headwater

2 years ago

Thank you for your lovely comments. I will make sure Megan gets to read them! You have booked a wonderful trip too :-) Stephanie

CATHERINE MCGOWAN

Feefo Verified

Wakefield

2 years ago

What CATHERINE MCGOWAN said about Headwater:

Professional service

Excellent. I liked the call back service. It saved time hanging on the phone

Steph

Headwater

2 years ago

Thank you for your comments. I'm glad the call back service worked well for you :-) Stephanie

SUSAN TURNER

Feefo Verified

Bristol

2 years ago

What SUSAN TURNER said about Headwater:

Happy with the service I received.

very prompt and informative

Steph

Headwater

2 years ago

Thank you for your 5* review it means a lot to the team. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great customer service

Attentive to detail, clear and helpful, always a pleasure to deal with them.

Steph

Headwater

2 years ago

Thank you so much for your review. I will make sure to pass your kind words on to Helen.

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