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Headwater Reviews

Displaying all 1,504 reviews

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank yo for your 5* review it is very much appreciated! Havre a wonderful time in Andalucia when the time arrives .

SALLY CUNLIFFE

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5*'s. Have a wonderful time in Madeira when the time arrives.

Trusted Customer

Feefo Verified

2 years ago

Perfect! Excellent service

An excellent service focused on the client’s needs

Steph

Headwater

2 years ago

Thank you for your comments and your 5*'s. Have a wonderful time in Venabu when the time arrives!

Trusted Customer

Feefo Verified

2 years ago

Good service overall

Good overall. Very prompt service and comprehensively covered everything, except that I had requested a quote for travel insurance, and the contact details weren't provided until I chased for them.

Steph

Headwater

2 years ago

Thank you for your comments. I am sorry we were slow sending you the link to our Insurance provider, Campbell Irvine. I hope you have managed to get quotation now. If you do need any more help please give us a call or drop us a line. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Recommended

Swift and helpful

Steph

Headwater

2 years ago

Thank you for your comments. I am pleased we have been able to get you a wonderful holiday booked :-) Stephanie

ANGELA ROBERTSON

Feefo Verified

Redhill

2 years ago

What ANGELA ROBERTSON said about Headwater:

Very helpful

Steph

Headwater

2 years ago

Thank you. I am pleased you have a lovely holiday booked. Stephanie

STEPHEN SLINGER

Feefo Verified

Retford

2 years ago

What STEPHEN SLINGER said about Headwater:

Forth coming trip.

So far the service and help we’ve received from Headwaters has been good. You could call us nervous travellers and we have been pleasantly surprised by their assistance and attention to detail. ...

Steph

Headwater

2 years ago

Thank you so much for your lovely review. I am pleased that Jo was able to reassure you and get a wonderful holiday booked for you to look forward to. We are happy to help with any questions going forward so do call us or drop us a line. Stephanie

Trusted Customer

Feefo Verified

2 years ago

More staff training needed

Not enough professionalism from the sales representative, incorrect quotes on flights, seemed unsure about what he was able to offer, making a discount to use BA on one hand, then charging a...

Steph

Headwater

2 years ago

Thank you for your valuable feedback. We do have some new team members and we are working to getting them fully trained as quickly as possible. We appreciate your patience while we rectified your booking and apologise for any error made in the booking process. I am sure you will enjoy Italy when the time comes :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5*'s much appreciated :-)

Trusted Customer

Feefo Verified

2 years ago

Quick phone response and helpful, friendly staff.

Prompt and personal reply on the phones. willing to listen and makes changes as we wanted them. A little disappointed that we're still awaiting flights but understand as we've booked so far in...

Steph

Headwater

2 years ago

Thank you for your review. I am sorry that BA have not yet released the flights for your trip however rest assured we monitor this daily and as soon as we can get them booked we will be in touch. Stephanie

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