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Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,126 reviews

HARRY DEAN

16 hours ago

Date of purchase: 25/07/2024

What HARRY DEAN said about Headwater:

Just professional and welcoming throughout

Steph

Headwater

14 hours ago

Thank you so much for your kind words and 5* review. I am sure you will have a great time at Venabu :-)

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WILLIAM PEARSON

4 days ago

Date of purchase: 15/07/2024

What WILLIAM PEARSON said about Headwater:

Helpful support line.

Steph

Headwater

4 days ago

Thank you for your review. I am glad Megan was able to get you a wonderful holiday to Malta booked. Having done a sample of this trip I know you will have a fabulous time :-) Stephanie

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Trusted Customer

8 days ago

Date of purchase: 16/07/2024

Phone answered quickly Listened to our requirements and arranged a holiday to suit. Very good communication.

Steph

Headwater

7 days ago

Thank you very much for your comments and 5* review, this means a lot to the team and Kate, your booking agent :-) Have a wonderful holiday Stephanie

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Trusted Customer

8 days ago

Date of purchase: 17/07/2024

We have been on a number of holidays and the service is always excellent.

Steph

Headwater

7 days ago

Thank you so much for your kind words. The team try really hard to provide a good service :-) Have a wonderful holiday. Stephanie

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CHRISTOPHER ROBERTSON

Knutsford

9 days ago

Date of purchase: 16/07/2024

What CHRISTOPHER ROBERTSON said about Headwater:

This feedback is about the booking experience - which isn't yet completed. So is based on what has happened so far. The agent has been very friendly, receptive and patient with our initial uncertaint

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Steph

Headwater

8 days ago

Thank you very much for the wonderful comments you have made. I have passed them on to Helen. Stephanie

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Trusted Customer

10 days ago

Date of purchase: 13/07/2024

On the whole good. I was not happy about using the phone as the signal was not always good, prefered email especially for making payments.

Steph

Headwater

8 days ago

Thank you for your comments and review. You can make payments on our website using the secure link if this is easier for you in the future :-) Have a great time in Austria. Stephanie

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Trusted Customer

10 days ago

Date of purchase: 15/07/2024

Very friendly and helpful. I was able to talk through our travel requirements with Helen our representative as we had decided to use the train to our destination rather than fly. The service was very

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Steph

Headwater

8 days ago

Thank you so much for your lovely comments. I have just passed them to Helen and she was so pleased you are happy with her service :-) You have a fabulous trip booked which I know you will enjoy. Stephanie

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Trusted Customer

11 days ago

Date of purchase: 09/07/2024

Helpful and timely

Steph

Headwater

8 days ago

Thank you for your comment and 5* review, it is very much appreciated :-)

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Trusted Customer

18 days ago

Date of purchase: 06/07/2024

Kate was incredibly helpful. She was thorough in her work and went out of her way to look at different options to best suit our travel plans. I cannot praise her enough. She was professional yet perso

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Sophie

Headwater

8 days ago

Thank you for your lovely review, it is wonderful to hear. I will be sure to pass your lovely comments on to Kate.

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SHIRLEY MCCLUNE

Sheffield

19 days ago

Date of purchase: 06/07/2024

What SHIRLEY MCCLUNE said about Headwater:

They haven’t provided anything yet and the holiday is not yet booked so I cannot comment

Steph

Headwater

8 days ago

Thank you for your comments. I can see your holiday is now all confirmed and hope you have a lovely time :-)

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About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

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01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom