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Headwater Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,470 reviews

Trusted Customer

Feefo Verified

1 day ago

Very fast & efficient. All my queries answered.

Trusted Customer

Feefo Verified

5 days ago

Service was excellent, friendly, efficient and knowledgeable

Excellent , friendly, efficient, knowledgeable

Steph

Headwater

2 days ago

Thank you for your kind feedback. We’re delighted to hear you found our service friendly, efficient, and knowledgeable—it really means a lot to the team!

Trusted Customer

Feefo Verified

6 days ago

Efficient booking process

Booking arrangements made as advided , it did take 3 days for them to confirm hotels . The app flr local provider has been supplied and it appears to provide detailed infprmation of pur intended rpute

Steph

Headwater

5 days ago

We’re pleased to hear that your booking was arranged as advised and that you’ve been provided with access to the local provider app, which offers detailed information about your planned route. We apologise for the delay in confirming the hotels and appreciate your patience during this time. We’re always working to improve our processes to ensure confirmations are completed as quickly as possible. If there’s anything further you need ahead of your trip, please don’t hesitate to get in touch – we’re here to help. Stephanie Customer Coordinator

RICHARD GREENWOOD

Feefo Verified

14 days ago

What RICHARD GREENWOOD said about Headwater:

Efficient and helpful. Useful advice about aspects of the proposed trip

Sophie

Headwater

13 days ago

Thank you for your lovely feedback. I am so pleased you found the service efficient and the advice helpful in planning your trip. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

15 days ago

Excellent service with respect quotation and sorting our holiday

Sophie

Headwater

13 days ago

Thank you so much for your kind feedback. We’re really pleased to hear you were happy with the service and support throughout the quotation and booking process, and we hope you have a fantastic holiday. Sophie Customer Relations Executive

DAVID GOLDSTRAW

Feefo Verified

GBR

17 days ago

What DAVID GOLDSTRAW said about Headwater:

Great Service on discussing and booking walking holiday

It was very refreshing to receive such great service from Helen. We had two or three conversations about what Walking holiday woulld suit our circumstances. She was very supportive when we changed...

Sophie

Headwater

16 days ago

Thank you for your lovely feedback. It is great to hear how supportive Helen was in helping you find the right walking holiday and adapting when your plans changed. We are so pleased you have booked for April 2027 and really appreciate your kind words. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

20 days ago

Tuscany cycling

It was a friend who first contacted Headwater to research a holiday. They found one that suited and all couples within the party have dealt with Headwater individually.. they have been very...

Sophie

Headwater

20 days ago

Thank you for your kind review. I am so pleased to hear you found the booking process efficient and that Stella and Stephanie were helpful. Sophie Customer Relations Executive

SUSAN BALDWIN

Feefo Verified

25 days ago

Steph

Headwater

23 days ago

Thank you for your 5*'s it is very much appreciated. Stephanie Customer Coordinator

ALAN HOCKEY

Feefo Verified

NZL

1 month ago

What ALAN HOCKEY said about Headwater:

Great people to deal with

Hannah Plant was awesome to deal with. She dealt with all of our requests with professionalism and ease.

Sophie

Headwater

1 month ago

Thank you for your lovely feedback. We’re so pleased to hear that Hannah took such great care of you and made the process smooth and easy. We’ll be sure to pass on your kind words to her. Sophie Customer Relations Executive

MARJORIE WARREN

Feefo Verified

GBR

1 month ago

What MARJORIE WARREN said about Headwater:

Great service

Friendly, informative and helpful.

Sophie

Headwater

1 month ago

Thank you for your kind review. We’re so pleased to hear you found our team friendly, informative and helpful. Sophie Customer Relations Executive

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