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Globehunters Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,315 reviews

Miss ELESIA NAMUNTILI

Feefo Verified

2 years ago

What Miss ELESIA NAMUNTILI said about Globehunters:

NANKOLONGO

NOT VERY HAPPY ,HOW I WAS TREATED

Mavyreen

Globehunters

2 years ago

Hi! Thank you for your feedback. We have been investigating your case internally and as we have been informed from our customer service team, that you initially made a booking with Incorrect name and we couln't reach you on the phone or email. At the end we had to charge a cancellation fee as per your request and you are geting a full refund for the rest. We are sorry we couldn't; meet your expectations.

Miss ELESIA NAMUNTILI

2 years ago

HI Mavyreen ,yes only the surname was not included , and due that I was asked to pay 150 pounds for the addition ,which i couldn't afford so i had no choice .but to re request for a cancellation ,and for a cancellation so i had to pay 45 pounds .Which i was very disappointed

Trusted Customer

Feefo Verified

2 years ago

Great customer service

Mavyreen

Globehunters

2 years ago

Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!

Mrs OLUWATOYIN ALEBIOSU

Feefo Verified

2 years ago

What Mrs OLUWATOYIN ALEBIOSU said about Globehunters:

Ticket deferent to price

Ticket does not show advert , so I have pay £60 more.

Mavyreen

Globehunters

2 years ago

Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. Could you please explain more the issue so we can inverstigate it further?

Mrs OLUWATOYIN ALEBIOSU

2 years ago

I searched for the flight on Kayak platform, and your price also showed up . My details search was with 2 checking luggage SSP, after payment your receipt show that 2 checking luggage was not included and this was Virgin Atlantic ticket from London to Lagos Nigeria. Even your website is not in any way clear or stated otherwise order than your terms and conditions. For me I will not buy ticket from you again or encourage peppy to patronise you.

Mavyreen

Globehunters

2 years ago

Thank you very much for the information. We understand your concerns, but it's important to note that certain low-cost and special fare airline tickets may not include baggage allowance. We advise passengers to review the terms and conditions of their booking carefully.We sincerely apologize for any inconvenience caused.

Trusted Customer

Feefo Verified

2 years ago

I feel that the information on your website should be clearer as in other

I am very happy with your customer service, especially with the customer care provided by Charles.

Mavyreen

Globehunters

2 years ago

We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team and thanks for the feedback to improve the website. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.

Trusted Customer

Feefo Verified

2 years ago

Beware of baggage fees

I am not happy about this company. I am not saying it is a scam but it is certainly outright profiteering. I went on to Google Flights and searched for my route which involved 4 flights from UK to...

Mavyreen

Globehunters

2 years ago

Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.

Trusted Customer

2 years ago

69ATAF

Trusted Customer

2 years ago

Mavyreen, what is your detect email?

Mavyreen

Globehunters

2 years ago

Hi Julie, we investigated your case internally. We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

Trusted Customer

2 years ago

Whilst I thank you for responding, your reply is misleading. I checked with each of the airlines involved and they all confirmed their baggage allowances and that they were included free of charge. Granted that the allowances were free of charge, how is it that you charged for each leg of the trip ie. 6 x £40 or £320? This is just profiteering. How is that each leg miraculously was the exact same amount of £40? What an amazing coincidence! It is insulting to try and hoodwink people with such a transparent money-grab. Your competitors were £43 more than your advertised price and that 100% included baggage allowance. I suggest that you deduct £43 from the amount I was forcibly charged, and refund me the difference of £277. Hiding behind poorly visible information online is a lame excuse and a reflection of the poor attitude Globehunters clearly have to your clients.

Trusted Customer

2 years ago

Drip-Pricing robbery No response? In light of King Charles's recent speech and specifically the habit of drip-pricing? You should be ashamed of yourselves. And YOU, whoever you are whose job it is to reply to these reviews, leave this toxic company and gain back your self respect, you can do better than work for these muppets.

Mr Patrick Dwyer

Feefo Verified

2 years ago

What Mr Patrick Dwyer said about Globehunters:

Will not recommend

The o ly company I have ever booked with that did not give you a luggage allowance for a long journey, it was not noticed that luggage was an extra payment of £90 was asked for when globetrotters...

Mavyreen

Globehunters

2 years ago

We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

Mr Patrick Dwyer

2 years ago

Thanks for your reply, I have checked other travel agency's and there costs are similar to yours but with luggage allowances as normal, I will not change my views on your company. Patrick Dwyer.

Trusted Customer

Feefo Verified

2 years ago

Good website to book flight for travelling

well, you guys customer service was on the point great service

Mavyreen

Globehunters

2 years ago

Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!

Ms Yvonne Muli

Feefo Verified

2 years ago

What Ms Yvonne Muli said about Globehunters:

Nice rates

Mavyreen

Globehunters

2 years ago

Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!

Mr TREVOR SHIPPEY

Feefo Verified

2 years ago

What Mr TREVOR SHIPPEY said about Globehunters:

Unnecessaryflight time without consentchange

I booked the STN > DXB flight on 1 Match 24 at 2015, once I had paid for the flight and I Received confirmation, the outbound flight had changed to 1355! Meaning I have had to book an unnecessary...

Mavyreen

Globehunters

2 years ago

Hi! Thank you for your feedback. We have been investigating your case internally and as we have been informed from our customer service team, there was no change done from our side and the reservation is exactly the way that you booked. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception.

Trusted Customer

Feefo Verified

2 years ago

I believe this firm is fundamentally dishonest. They offer prices which simply don’t exist. Once they have your money, they call you saying there was an erro, but refuse a refund. Avoid at all costs

Mavyreen

Globehunters

2 years ago

We understand your frustration with the pricing issue you experienced as the fare availability can change rapidly. We handle hundreds of bookings daily, and you experienced a unique situation with a change in your itinerary. Our team works diligently to offer suitable alternative options to accommodate these fluctuations and there are cases that refunds are not available from the airline. However, w e would like to escalate your case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.

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