Poor customer communication and satisfaction with the agent.
Mavyreen
Globehunters
2 years ago
Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.
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MM
Miss tihiysh mahari
Feefo Verified
2 years ago
What Miss tihiysh mahari said about Globehunters:
Fantastic service thanks
Mavyreen
Globehunters
2 years ago
Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!
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MD
Mr malcolm dunn
Feefo Verified
2 years ago
What Mr malcolm dunn said about Globehunters:
I didn't read the small print correctly, and ended up paying £55 for luggage, and the flight was £49 more expensive than your competitors, so I ended up paying £105 ish more for the flight.
Mavyreen
Globehunters
2 years ago
Hi! Thank you very much for your feedback. We understand your concerns, but it's important to note that certain low-cost and special fare airline tickets may not include baggage allowance. We advise passengers to review the terms and conditions of their booking carefully.We sincerely apologize for any inconvenience caused.
We wish you a safe flight! Much love, the Globehunters team!
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Trusted Customer
Feefo Verified
2 years ago
Good and reliable 👏
Mavyreen
Globehunters
2 years ago
Thank you very much for your feedback. We are happy to hear that you had a great customer service experience and we will give our compliments to our team. We wish you a safe flight! Much love, the Globehunters team!
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Trusted Customer
Feefo Verified
2 years ago
I will use them again
Helpful, and professional
Mavyreen
Globehunters
2 years ago
We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.
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Trusted Customer
Feefo Verified
2 years ago
DDO NOT USE.
Dreadful experience with globe hunters. Do not trust. Unreliable and untrustworthy people. Came across very scammy. Please take this as a warning if considering using. Go somewhere else.
Mavyreen
Globehunters
2 years ago
Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.
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Trusted Customer
Feefo Verified
2 years ago
Luggage not included! !
Always read the terms and conditions as some airlines to do not include luggage with these deals so you have to pay extra!!!!
Mavyreen
Globehunters
2 years ago
We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.
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MM
Mr Samrat Mitra
Feefo Verified
London
2 years ago
What Mr Samrat Mitra said about Globehunters:
Excellent service by the Globehunters team in getting Me a great ticket!
Very helpful team who have given me an excellent set of tickets at a difficult time! Thank you so much!
Mavyreen
Globehunters
2 years ago
We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.
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Trusted Customer
Feefo Verified
2 years ago
After booking online, I received an email acknowledgement, stating the confirmation would follow separately. Prior to receiving this confirmation, I was called by their team with a clear intend to...
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Mavyreen
Globehunters
2 years ago
Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.
Trusted Customer
2 years ago
Hi, order references 42272117 & 42272134.
Mavyreen
Globehunters
2 years ago
Hi! We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.
Trusted Customer
2 years ago
Hi, the issue with my experience isn't related to the baggage not being included.
I knew that when I booked.
The issue is that your staff was trying to upsell in anaggressive way, and using blatant lies to try and persuade me to buy baggage on the phone compared to further down - ie. the claim airlines would charge £20-30 per kg if I purchased checked luggage closer to the departure date.
I wouldn't recommend your services to anyone.
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Trusted Customer
Feefo Verified
2 years ago
This company is a scam!
Someone from Globehunters called me immediately after booking online to ask for more money to upgrade! I turned them down of course and afterwards checked the cost of the upgrade with the airline...
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Mavyreen
Globehunters
2 years ago
Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.
Mavyreen
Globehunters
2 years ago
We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.
Trusted Customer
2 years ago
The problem is not that baggage is not included it's that someone called me up to offer extra baggage at a significantly greater cost than if I contacted the airline directly. Also baggage was included in my case, so the operator straight up lied to get more money. I'm not pursuing the case further because this seems to be your operating model - I really doubt some rogue minimum wage worker is calling people up without the approval of higher ups. I just wanted to write this review so that potential customers (marks?) are aware that your company is a scam.
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