Thank you for getting in touch.
I'm sorry to hear of the issues you have encountered. As long as the item has not been altered (e.g. been re-sized) you are still within warranty for this product. Please return it to us for a full refund plus return postage.
I have passed your comments to our quality department and warehouse.
If you wish to discuss this further please contact our help team.
Trish - Help Team
www.gemporia.com
Date of purchase: 17/08/2013
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Trusted Customer
Feefo Verified
12 years ago
Always great!
Product reviews
Date of purchase: 21/08/2013
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Trusted Customer
Feefo Verified
12 years ago
No complaints!!
Product reviews
Date of purchase: 22/08/2013
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Trusted Customer
Feefo Verified
12 years ago
Would like ability to add multiples of an item on the website
Product reviews
Date of purchase: 29/08/2013
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Trusted Customer
Feefo Verified
12 years ago
Good site
Product reviews
Gemporia.com
Gemporia.com US
12 years ago
We are sorry to hear how you received your item and that the opal was not suitable for you. We have informed our warehouse and royal mail as the damage may have been from transit. We can assure this is not of our standard also, and that we will be happy to offer a refund or replacement should you wish to return the item.
Lydia - Help Team
www.gemporia.com
Gemporia.com
Gemporia.com US
12 years ago
We are sorry to hear how you received your item and that the opal was not suitable for you. We have informed our warehouse and royal mail as the damage may have been from transit. We can assure this is not of our standard also, and that we will be happy to offer a refund or replacement should you wish to return the item.
Lydia - Help Team
www.gemporia.com
Date of purchase: 26/08/2013
0
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Trusted Customer
Feefo Verified
12 years ago
Always the most excellent service!
Product reviews
Date of purchase: 24/08/2013
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Trusted Customer
Feefo Verified
12 years ago
Service was great. I received it in 5 days and was very pleased.
Product reviews
Date of purchase: 25/08/2013
0
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Trusted Customer
Feefo Verified
12 years ago
Would like ability to add multiples of an item on the website
Product reviews
Date of purchase: 25/08/2013
0
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Trusted Customer
Feefo Verified
12 years ago
Would like ability to add multiples of an item on the website
Gemporia offers the very best in stylish, affordable and responsibly made jewellery.
At Gemporia, we believe that beautiful jewellery shouldn’t cost the earth, nor should it be mass produced or run of the mill.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gemporia offers the very best in stylish, affordable and responsibly made jewellery.
At Gemporia, we believe that beautiful jewellery shouldn’t cost the earth, nor should it be mass produced or run of the mill.
