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lastminute.com.au Reviews | Customer Service Reviews for https://www.feefo.com/reviews/expedia-lastminute-au | Feefo

Displaying all 13,176 reviews

Anne

Caloundra

9 years ago

Date of purchase: 11/05/2016

What Anne said about lastminute.com.au:

Very very poor customer support. I will never use Last Minute again

I did not receive the confirmation email until AFTER we had stayed at the accommodation. I emailed support prior to leaving home and received that reply after we returned. I phoned last miniute and...

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Lastminute.com.au Customer Experience Team

lastminute.com.au

9 years ago

Thanks for your feedback. We’re sorry to hear about the service you received. While we strive to provide great service, we recognise we can't get it right every time and are always looking for ways to improve. To escalate any issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate.

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Trusted Customer

9 years ago

Date of purchase: 13/05/2016

Didn't receive email confirming the booking. Do I have a booking or not?

Lastminute.com.au Customer Experience Team

lastminute.com.au

9 years ago

Thanks for your feedback. We recommend you check the junk or spam folder in your inbox, as some internet service providers filter junk mail differently.

If you still can’t find your itinerary, simply visit the link below with your itinerary number and email address to find your itinerary online: https://www.lastminute.com.au/user/itin

If your booking isn’t confirmed, please contact us at https://www.lastminute.com.au/p/service and we'd be happy to investigate.

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Trusted Customer

9 years ago

Date of purchase: 13/05/2016

Excellent , absolutely hassle free it made everything so easy definally use them in future

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Corrie

Melbourne

9 years ago

Date of purchase: 13/05/2016

What Corrie said about lastminute.com.au:

Had to return home no booking

The hotel was booked out , but I had a confirmation number

Lastminute.com.au Customer Experience Team

lastminute.com.au

9 years ago

Thanks for sharing your feedback with us. We're really sorry to hear of your experience and have raised your feedback with our escalation team for investigation.

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Trusted Customer

9 years ago

Date of purchase: 11/05/2016

easy to use and easy to understand

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William

frankston

9 years ago

Date of purchase: 13/05/2016

What William said about lastminute.com.au:

easy peasey even for me ....grin

very efficient

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Natalie

Sydney

9 years ago

Date of purchase: 11/05/2016

What Natalie said about lastminute.com.au:

They had a great sale just when I was looking to book a trip, it was great timing and saved me heaps!

The site was easy to use - I could search by area and price and other inclusions. No credit card fees meant I could use my AMEX no issues which was awesome! And compared to other sites they had the...

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Trusted Customer

9 years ago

Date of purchase: 13/05/2016

Dissapointed

Unfortunately when I booked a package trip to Melbourne it did not stipulate that the flight is to Avalon airport until after I had paid and received the itinerary. I wanted Tullamarine. I had to...

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Lastminute.com.au Customer Experience Team

lastminute.com.au

9 years ago

Thanks for providing us with your feedback. We're sorry to hear of your disappointing experience. To escalate the issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate further.

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Trusted Customer

9 years ago

Date of purchase: 13/05/2016

Website to Hotel experience worked seamlessly.

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ROBERT

Marrickville

9 years ago

Date of purchase: 11/05/2016

What ROBERT said about lastminute.com.au:

No itineraries or receipts

More recently, I have not been receiving tax receipts or itineraries back after booking flights on Lastminute. Only last week I booked four flights to and from Melbourne for colleagues of mine, and...

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About lastminute.com.au

The ultimate travel companion when it comes to booking last minute hotels, flights, holiday packages, car hire and experiences. From luxe city stays to long weekend escapes, lastminute.com.au has good value last minute deals. If you need help with your booking, chat now to our Virtual Agent

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1800 782 327

The Angel Building, London, Greater London, EC1V4EX, United Kingdom