How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,963 reviews

Trusted Customer

Feefo Verified

1 year ago

Jodie

ExoticDirect

1 year ago

Hi, Thanks for the four star feedback, it means a lot. Kind Regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

Excellent work

You’re price is reasonable I haven’t had any reason to bring any of my pets in luckily enough but It gives me peace of mind knowing you’re there to help Thank you.

Jodie

ExoticDirect

1 year ago

Hi, Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful. Kind regards The Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

I will definitely be recommending this company

Just amazing and not expensive

Eva

ExoticDirect

1 year ago

Hi, Thank you for the five star feedback, it means a lot. Kind regards, The Exotic Direct Team :)

Trusted Customer

Feefo Verified

1 year ago

Jodie

ExoticDirect

1 year ago

Hi, Thanks for the five star feedback, it means a lot. Kind regards, From the Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

Really good so far

Haven't received any services yet but it was really easy for me to sign up my wee turtle.

Jodie

ExoticDirect

1 year ago

Hi, Thanks for taking the time to leave feedback, much appreciated. Kind regards, From the Exotic Direct Team

Ms Sue Wheeler

Feefo Verified

Brighton

1 year ago

Mr Steven Andrews

Feefo Verified

1 year ago

What Mr Steven Andrews said about ExoticDirect:

Very easy to complate

Easy to use website

Jodie

ExoticDirect

1 year ago

Hi Steven, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards, From the Exotic Direct Team

Mrs Samantha Adams

Feefo Verified

Nottinghamshire

1 year ago

What Mrs Samantha Adams said about ExoticDirect:

RIP off

I have added my second budgie to the account and I’m paying approximately the same amount for the second bird and agreed to everything only to find that now the same amount of money on the policy is...

Mrs Sue Jenkyns

Feefo Verified

Aldershot

1 year ago

What Mrs Sue Jenkyns said about ExoticDirect:

Easy to get answers to any questions

Easy to get in touch if needed. Helpful staff!

Jodie

ExoticDirect

1 year ago

Hi Sue, Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful. Kind regards, From the Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

Great

The service was what I would have expected . Quick and efficient. No problems .Friendly staff

Jodie

ExoticDirect

1 year ago

Hi, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards, From the Exotic Direct Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo