How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,963 reviews

Trusted Customer

Feefo Verified

1 year ago

Easy no problems at all Good service

Amy

ExoticDirect

1 year ago

Good Afternoon, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this. Kind regards The Exotic Direct Team

Mr Adam Porter

Feefo Verified

Barry

1 year ago

Amy

ExoticDirect

1 year ago

Hi, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

Mrs Caroline Mitchell

Feefo Verified

Fife

1 year ago

What Mrs Caroline Mitchell said about ExoticDirect:

Quick easy quote

Easy set up of policy for my parrot

Amy

ExoticDirect

1 year ago

Hi, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

clear, easy and workable

Amy

ExoticDirect

1 year ago

Hello, Many thanks for the positive feedback on our website, our aim is to make things as simple as possible. Kind regards The Exotic Direct Team

Mrs Tracy A Pickhaver

Feefo Verified

Woking surrey

1 year ago

What Mrs Tracy A Pickhaver said about ExoticDirect:

I have a macaw and I found other insurers was a bit to expensive

So easy to insure your exotic pet

Amy

ExoticDirect

1 year ago

Hello, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service Kind regards The Exotic Direct Team .

Mr David Mussett

Feefo Verified

Basildon

1 year ago

What Mr David Mussett said about ExoticDirect:

They were really helpful to cater for my needs and could answer every question that needed answering would highly recommend and the prices were good to

Amy

ExoticDirect

1 year ago

hi, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards The Exotic Direct Team

Mr Barry Crane

Feefo Verified

1 year ago

Jodie

ExoticDirect

1 year ago

Hi Barry, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

Easy to complete and staff on phone supportive plus will help with any worries throughout the year

Jodie

ExoticDirect

1 year ago

Hi, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (: Kind regards The Exotic Direct Team

Mr Scott Cowie

Feefo Verified

Glasgow

1 year ago

What Mr Scott Cowie said about ExoticDirect:

Great service

The service was fantastic, I tried to add a discount code but couldn’t so purchased anyway but then with help from one of the staff they added it manually for me.

Jodie

ExoticDirect

1 year ago

Hi Scott, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team

Mrs Sarah Longhurst

Feefo Verified

Crawley Down

1 year ago

What Mrs Sarah Longhurst said about ExoticDirect:

Easy

My renewal was easy. No fuss and the price actually went down

Jodie

ExoticDirect

1 year ago

Hi Sarah, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (: Kind regards The Exotic Direct Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo