Merchant Logo

Education Mutual Reviews

Rated
Exceptional

The UK's largest member-owned provider of staff absence protection for Schools and Trusts

Service
4.9
/5

5

4

3

2

1

311

29

1

0

0

341

ratings over the past year

Displaying all 1,235 reviews
Trusted Customer
18 days ago
Date of purchase: 05/06/2025
Great customer service. Brilliant services available for all staff.
EG
Ellen Griffin
Swanley
19 days ago
Date of purchase: 06/06/2025
What Ellen Griffin said about Education Mutual:
First Class Staff Absence Insurance
We have found Education Mutual to be nothing but professional, helpful and friendly. They have made the headache of staff absences much easier to handle and using the premium grade cover means that...

Read all
NM
Nikki Mitchell
Holmer Green
19 days ago
Date of purchase: 05/06/2025
What Nikki Mitchell said about Education Mutual:
Excellent Customer Service and User friendly portal
Our school has used EM for almost one year now and I have been really impressed with their service and care. Having worked with other insurance companies, I find EM's portal much more user friendly...

Read all
KC
Kate Combe
Hexham
22 days ago
Date of purchase: 05/06/2025
What Kate Combe said about Education Mutual:
Dee is very helpful, approachable and efficient. Great service. Thanks.
KO
Kiera O
Suffolk
1 month ago
Date of purchase: 04/03/2025
What Kiera O said about Education Mutual:
Ellie White - exceptional customer service
Ellie White truly stands out with her exceptional professionalism and vibrant personality. Her transparency and swift handling of inquiries make her a valuable asset to any team. In an era where...

Read all
Trusted Customer
1 month ago
Date of purchase: 22/05/2025
Experience of Education Mutual services and staff
Always very helpful, queries answered promptly, would recommend. Excellent health and wellbeing services for members. Premiums have remained acceptable over the last 3 years.
Trusted Customer
1 month ago
Date of purchase: 13/05/2025
Helpful and professional
Ellie is always helpful and professional, nothing is too much trouble.
Trusted Customer
1 month ago
Date of purchase: 19/05/2025
Maternity Claim
Very helpful, new to the role and explained everything to me
MT
Mike Thomas
London
1 month ago
Date of purchase: 19/05/2025
What Mike Thomas said about Education Mutual:
Amazing Customer Service
Education Mutual is always friendly and efficient to talk to. Dawn, our relationship manager, is always there to help, and nothing is too much trouble.
NC
Natalie Compton
Bursledon
1 month ago
Date of purchase: 19/05/2025
What Natalie Compton said about Education Mutual:
👌
Our staff have been impressed by the wellbeing services offered. They have been shocked at the speed of response and quality of service and without doubt use of these services has been key in...

Read all
About Education Mutual
Education Mutual is a trusted partner and innovator in the education sector. As the only member-owned, DfE-recommended provider (through the CPC Framework), we run solely for the benefit of members rather than shareholders. Our ethos allows us to provide affordable and sustainable solutions to prevent and reduce staff absences, alongside adding value to each membership. We are a non-profit making organisation who re-invest any surplus funds back into the education sector. To date, over £1,000,000 has been re-invested, making us the most financially secure Mutual available to UK schools. Schools benefit from guaranteed budget certainty and access to complimentary healthcare services through our multi-award-winning protection. Memberships are tailor-made to align with each school's unique needs, securing extensive coverage customised to fit your budget requirements. Unlike profit-driven absence insurance companies, Education Mutual operates with minimal management costs to ensure efficiency in our operations. Your membership contributions actively contribute to the betterment of all member schools and the education sector, without concern of profits being redirected elsewhere. This guarantees that every surplus pound goes directly towards supporting schools.
Read all
i2 Centre, Hamilton Way, Hamilton Court, Office 4/5, Mansfield, Nottinghamshire, NG18 5FB, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Education Mutual
Education Mutual is a trusted partner and innovator in the education sector. As the only member-owned, DfE-recommended provider (through the CPC Framework), we run solely for the benefit of members rather than shareholders. Our ethos allows us to provide affordable and sustainable solutions to prevent and reduce staff absences, alongside adding value to each membership. We are a non-profit making organisation who re-invest any surplus funds back into the education sector. To date, over £1,000,000 has been re-invested, making us the most financially secure Mutual available to UK schools. Schools benefit from guaranteed budget certainty and access to complimentary healthcare services through our multi-award-winning protection. Memberships are tailor-made to align with each school's unique needs, securing extensive coverage customised to fit your budget requirements. Unlike profit-driven absence insurance companies, Education Mutual operates with minimal management costs to ensure efficiency in our operations. Your membership contributions actively contribute to the betterment of all member schools and the education sector, without concern of profits being redirected elsewhere. This guarantees that every surplus pound goes directly towards supporting schools.