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Education Mutual Reviews

Rated
Exceptional

The UK's largest member-owned provider of staff absence protection for Schools and Trusts

Service
4.9
/5

5

4

3

2

1

308

29

1

0

0

338

ratings over the past year

Displaying all 1,230 reviews
NA
Natasha
Suffolk
1 day ago
Date of purchase: 23/06/2025
What Natasha said about Education Mutual:
Friendly and helpful team members
Always a friendly reception from the team. Our account manager, Dee has always been happy to help with any questions and how to use the portal. Dawn has also been a great help in our renewal chat...

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Trusted Customer
1 day ago
Date of purchase: 23/06/2025
Added value absence insurance
Full description of added value services provided at renewal.
KB
Katie Brown
Crook
1 day ago
Date of purchase: 18/06/2025
What Katie Brown said about Education Mutual:
Helpful, efficient and friendly!
The team are always really quick to respond and answer any questions efficiently. Every person I've spoke to so far have all been very friendly and helpful.
Trusted Customer
1 day ago
Date of purchase: 20/06/2025
Their support team is responsive and helpful, claims are easy to handle.
I have been extremely satisfied with the service provided by Dee and her colleagues at Education Mutual. The claims process is straightforward and efficient and their customer support team is...

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LI
Lisa
Leeds
1 day ago
Date of purchase: 20/06/2025
What Lisa said about Education Mutual:
The staff have been brilliant, there is always someone on the end of the phone to provide support.
Trusted Customer
1 day ago
Date of purchase: 04/06/2025
Excellent service, second to none!
Amazing staff, very helpful, customer service is excellent, payments are made within a timely manner. Never had an issue with any claims. Will definitely use again
Trusted Customer
1 day ago
Date of purchase: 13/06/2025
Happy with the service and portal
I've been very happy with the Staff Absence insurance and the availability of the Health & Wellbeing services which staff have the benefit of being able to access e.g. physio/counselling/GP/nurse...

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Trusted Customer
1 day ago
Date of purchase: 20/06/2025
Professional, Helpful and Friendly
The service received is always very professional and responses to queries are dealt with in a timely manner. The Schools Relationship Manager - Ellie White is extremely helpful and very friendly
Trusted Customer
4 days ago
Date of purchase: 18/06/2025
Trusted Customer
4 days ago
Date of purchase: 20/06/2025
Friendly, helpful. Always contact me quickly whenever I asked for assistance.
About Education Mutual
Education Mutual is a trusted partner and innovator in the education sector. As the only member-owned, DfE-recommended provider (through the CPC Framework), we run solely for the benefit of members rather than shareholders. Our ethos allows us to provide affordable and sustainable solutions to prevent and reduce staff absences, alongside adding value to each membership. We are a non-profit making organisation who re-invest any surplus funds back into the education sector. To date, over £1,000,000 has been re-invested, making us the most financially secure Mutual available to UK schools. Schools benefit from guaranteed budget certainty and access to complimentary healthcare services through our multi-award-winning protection. Memberships are tailor-made to align with each school's unique needs, securing extensive coverage customised to fit your budget requirements. Unlike profit-driven absence insurance companies, Education Mutual operates with minimal management costs to ensure efficiency in our operations. Your membership contributions actively contribute to the betterment of all member schools and the education sector, without concern of profits being redirected elsewhere. This guarantees that every surplus pound goes directly towards supporting schools.
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i2 Centre, Hamilton Way, Hamilton Court, Office 4/5, Mansfield, Nottinghamshire, NG18 5FB, United Kingdom
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About Education Mutual
Education Mutual is a trusted partner and innovator in the education sector. As the only member-owned, DfE-recommended provider (through the CPC Framework), we run solely for the benefit of members rather than shareholders. Our ethos allows us to provide affordable and sustainable solutions to prevent and reduce staff absences, alongside adding value to each membership. We are a non-profit making organisation who re-invest any surplus funds back into the education sector. To date, over £1,000,000 has been re-invested, making us the most financially secure Mutual available to UK schools. Schools benefit from guaranteed budget certainty and access to complimentary healthcare services through our multi-award-winning protection. Memberships are tailor-made to align with each school's unique needs, securing extensive coverage customised to fit your budget requirements. Unlike profit-driven absence insurance companies, Education Mutual operates with minimal management costs to ensure efficiency in our operations. Your membership contributions actively contribute to the betterment of all member schools and the education sector, without concern of profits being redirected elsewhere. This guarantees that every surplus pound goes directly towards supporting schools.