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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,561 reviews

Trusted Customer

Feefo Verified

3 years ago

Good service

Good choice of plants, quickly delivery, all plants have arrived I'm good condition

Naomi

Dobies

3 years ago

Many thanks for leaving your 5 star review. I am pleased to hear you are happy with the quick delivery and the plants arrived in a good condition. Your valued feedback is appreciated. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

Feefo Verified

3 years ago

Excellent service

Prompt delivery, great choice of seeds, bulbs and plants and always carefully packaged. Dobbies is my go to for everything for my garden !

Ben Sinar

Dobies

3 years ago

Thank you for your great review, we're so pleased that you've chosen Dobies for your gardening needs. We hope to be of service to you again in the near future.

Stephen Harland

Feefo Verified

3 years ago

What Stephen Harland said about Dobies:

a disaster rescued

The seedlings arrived in a very poor state and only one will survive. I contacted Dobies who swiftly arranged for me to be sent replacements. Thank you, Dobies!

Naomi

Dobies

3 years ago

Many thanks for leaving your review. I am sorry to hear there was a problem with your order. It is good to know your query was dealt with quickly and appreciate your great feedback. Kindest regards, Naomi, Dobies Customer Care.

Trusted Customer

Feefo Verified

3 years ago

Great plants growing on well

Naomi

Dobies

3 years ago

Thank you for leaving your great review. It is good to know the plants are growing well and appreciate your kind comments. Kindest regards, Naomi, Dobies Customer Care.

Gary Buck

Feefo Verified

3 years ago

What Gary Buck said about Dobies:

Great value for money

All plants in good condition ready for potting on.Well packed.....

Naomi

Dobies

3 years ago

Thank you for taking the time to leave your great review. It is lovely to hear the plants arrived in a good condition and appreciate your valued feedback. Kindest regards, Naomi, Dobies Customer Care.

Susan Teague

Feefo Verified

York

3 years ago

What Susan Teague said about Dobies:

Value for money.

The plug plants were in excellent condition, ready to be potted on, and are now growing on ready to be planted out in the garden later in the year. Excellent value for money.

Naomi

Dobies

3 years ago

Thank you for taking the time to leave your great review. It is lovely to hear your plants arrived in an excellent condition and you found them good value for money. Your feedback is appreciated. Kindest regards, Naomi, Dobies Customer Care.

Elizabeth Garrett

Feefo Verified

3 years ago

What Elizabeth Garrett said about Dobies:

Great service and good quality plants

Always very strong plants and good customer service. Started shopping in first lockdown and continued to get my plants this way.

Megan

Dobies

3 years ago

We appreciate your continued support and we are so pleased to hear you are happy with the products and service received. Thank you for the time you have taken to leave your review. Kindest regards, Meg. Dobies customer care.

Trusted Customer

Feefo Verified

3 years ago

Good try but hopeless

On the one hand they were up front about a delay in delvering a tree fern from June this year - to July 2023 - next year. And then the tree fern came anyway in August this year - but scheduled while...

Amy

Dobies

3 years ago

We do apologise that there was some confusion with regards to your tree fern, we can see that a substitute was arranged instead which is how the order was able to get out to you quicker and we can see that you were happy with this and we apologise that the letters were sent out incorrectly. Our website should have clear growing guides to help you to care for your plant and we apologise if you were not aware of this. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

3 years ago

Hello Amy, I can see no growing guide on your website for tree ferns. Your original offer did not make it clear that there would be no roots or fronds - and just a trunk. The slip of paper provided with the tree ferns was minimal and inadequate. Any link to the growing guide should have been explicit and the link provided. I am not convinced that these trunks are going to take. Perhaps you can give assurrance on that. Have I just wasted an awful lot of money? Nick

Naomi

Dobies

3 years ago

I am sorry if you were not aware of the way in which this product is supplied. The growing instruction regarding the Australian Tree Fern are not on our website so I do apologise. I have copied below some information you may find useful. Plant Dicksonia Antarctica plants in reliably moist, rich fertile, preferably acid soil. Choose a damp sheltered position in dappled or semi shade. A woodland situation is ideal. Alternatively, plant Tree Ferns in containers of humus rich soil that can be moved outdoors in summer and returned to a greenhouse or conservatory over winter. Tree Ferns originate from the humid forests of Australia where they enjoy high levels of rainfall. When growing Tree Ferns it is recommended that the entire crown and stem be sprayed with water regularly, even after establishment. A liquid fertiliser can be applied in the same way from the second year after planting. During hot weather the trunk should be watered daily to maintain adequate moisture levels. Dicksonia Antarctica is hardy to -5C (23F). To protect it from particularly cold winter weather, pack the crown with straw and hold in place with chicken wire, in late autumn before tying up the fronds and wrapping the entire plant and stem with horticultural fleece, do not use bubble wrap as this will keep the plant too damp and may rot it. Unwrap it once or twice throughout winter to turn the straw and discourage mould. If there are any problems with the development of this product please do not hesitate to contact our customer care team directly. Kindest regards, Naomi, Dobies Customer Care.

Ann Wilson

Feefo Verified

3 years ago

What Ann Wilson said about Dobies:

Super healthy plants

Ordered Two plants , fantastic value on a deal. Arrived within a couple days, well packaged and super healthy. Very pleased and will be keeping an eye on this site for future purchases.

Megan

Dobies

3 years ago

This has made our day! We are thrilled to hear you are happy with the plants received, thank you for taking the time to share your wonderful review with us. Kindest regards, Meg. Dobies customer care.

Eric Morgan

Feefo Verified

Nr Oban

3 years ago

What Eric Morgan said about Dobies:

Well packed and safely delivered. Pity one can't say the same about teh conditions of plants received from Dobies

Megan

Dobies

3 years ago

Thank you for taking the time to share your 5 star review, we are grateful for your feedback regarding our service. Please accept our sincerest apologies for any inconvenience caused during previous orders. Kindest regards, Meg. Dobies customer care

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